Supported Housing Operations Manager

Blue Octopus Recruitment Limited; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading housing provider in the UK is seeking a Supported Housing Operations Manager to oversee supported living services. The role involves inspiring Service Managers, driving operational excellence, and engaging with local stakeholders to enhance service delivery. Candidates should have proven experience in management and strong budgeting skills. This home-based position requires flexibility and regular travel. Join us to make a real difference in the lives of young people.

Qualifications

• Proven experience in managing Supported Living services.
• Strong budgeting, performance management, and stakeholder engagement skills.
• Knowledge of Health & Safety and best practice in supported housing.

Responsibilities

• Leading and inspiring Service Managers to deliver outstanding services.
• Driving operational excellence across supported living schemes.
• Building strong partnerships with local stakeholders.

Skills

Managing Supported Living services

Budgeting

Performance management

Stakeholder engagement

Collaboration

Job description

Overview

Make a real difference with Stonewater. At Stonewater, we are on a mission to be the go-to provider for young people and to put them at the heart of everything we do. We’re looking for a passionate, driven, and visionary leader to help deliver life-changing services that support young people and individuals with mental health needs.

As our Supported Housing Operations Manager, you’ll lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota.

Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire.

What you’ll be doing

• Leading and inspiring Service Managers to deliver outstanding services
• Driving operational excellence across supported living schemes within your portfolio
• Building strong, strategic partnerships with local stakeholders to create real impact
• Championing high standards of customer satisfaction and achieving key performance targets
• Bringing fresh ideas and energy to our work with young people and our wider supported living offer

Video note: Here is a short video from a former customer of one of our Supported Housing services –

https://youtu.be/FBkEEaTzRsI?si=rl4EF6MCCn8AgWS0

What we’re looking for

• Proven experience in managing Supported Living services
• A confident leader with a clear vision for innovative, sustainable service delivery
• Strong budgeting, performance management, and stakeholder engagement skills
• A natural collaborator who thrives on partnership working
• Self-motivated, organised, and able to juggle multiple priorities
• Knowledge of Health & Safety, safeguarding, and best practice in supported housing
• A track record of securing service growth and delivering successful contracts
• Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document

Stonewater reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?