Supported Housing Manager

BDS (Northern) Limited; Tees Valley; Hybrid; GBP 34,000 - 35,000; Full time

Job summary

A respected national housing provider is seeking a Supported Housing Manager to oversee the management of multiple supported housing schemes across the North West. The ideal candidate must have extensive experience in housing management, strong leadership abilities, and excellent communication skills. Responsibilities include managing tenancy agreements, allocations, and compliance with housing laws while maintaining a focus on resident satisfaction. This role offers a competitive salary of £34,500 with a hybrid working model.

Qualifications

• Previous experience in housing management is essential.
• Strong leadership skills and ability to motivate teams.
• Ability to make informed decisions and adapt to changing needs.

Responsibilities

• Oversee tenancy and housing management across multiple supported housing schemes.
• Manage voids, allocations, rent collection, and arrears.
• Lead on managing anti-social behaviour and neighbour disputes.
• Ensure compliance with statutory and legal requirements.
• Conduct regular property inspections and coordinate maintenance.
• Work with safeguarding leads for vulnerable customers.
• Manage budgets and resources to maintain quality services.
• Build relationships with external stakeholders.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Emotional resilience

Team motivation

Education

Housing Management experience (CIH level 4 desirable)

Job description

Role: Supported Housing Manager (Hybrid Role)
Salary: £34,500
Hours: 37 per week Monday to Friday
Requirements: Car driver essential
Location: North East and East Riding
Contract: Temp to perm based on performance

BDS Recruitment are working with a well‑respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer‑focused approach.

You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs.

Key duties

• Oversee tenancy and housing management across multiple supported housing schemes.
• Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support.
• Lead on managing anti‑social behaviour, neighbour disputes, and other housing‑related issues.
• Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area.
• Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk.
• Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed.
• Work with safeguarding leads to ensure the safety and well‑being of vulnerable customers.
• Manage area budgets, ensuring efficient use of resources while maintaining service quality.
• Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans.
• Housing Management experience CIH level 4 desirable but not essential.

Criteria

Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem‑solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands.