Support Worker - Social Care

Home Group Limited; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community support organization in Gateshead seeks a dedicated Support Worker to assist customers overcoming mental health challenges and complex needs. You will provide essential support with daily living tasks, fostering independence and building relationships. This role offers flexible 12-hour shifts, a supportive team environment, and the chance to make a genuine difference in people's lives.

Benefits

34 days leave including bank holidays

Enhanced DBS check paid for

Qualifications

• Experience caring for others through work, family, or personal life.
• Ability to work independently and resiliently.
• Person-centred approach recognizing customer uniqueness.

Responsibilities

• Support customers with their daily living tasks.
• Assist with meals, shopping, and budgeting.
• Complete risk assessments and support planning.
• Build relationships and work as part of a team.

Skills

Supporting customers

Building relationships

Flexibility

Calm under pressure

Job description

Overview

Support customers with mental health and/or complex needs, with daily living tasks and achieving goals in support plans.

Assist with meals, shopping, budgeting, tenancy and moving towards independent living.

Complete risk assessments, support planning, goal setting, and reviews.

Time for chats, relationship building, and teamwork, no rushing between customers. You’ll go home each day knowing that you have helped change our customers’ lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!

Responsibilities

• Support customers with their daily living tasks and work towards stated goals in support plans.
• Assist with meals, shopping, budgeting, tenancy, and progression toward independent living.
• Complete risk assessments, support planning, goal setting, and reviews.
• Engage in meaningful conversations, build relationships, and work as part of a team.
• Respect each customer as an individual and adapt approach accordingly.

Experience and Qualifications

• Passion to support our customers to live their best life.
• Experience caring for others (through work, family, or personal life).
• The ability to work independently, stay calm under pressure, and remain resilient.
• A flexible, person-centred approach, recognising every customer is unique.

Job Details

• Occasionally our customers' needs mean your start and finish times may change. When we ask you to be flexible, we will always try to reciprocate.
• Confident using technology for plans, training, and collaboration.
• You'll need an Enhanced DBS check done and we pay for that.
• Working a rolling rota, working 12 hour shifts with 1 hour break.

Location and Service Information

Astell House, Gateshead, Female only service. We can't sponsor you due to certificate limits. We review this regularly.

As our Support Worker, you'll walk alongside women and families fleeing domestic abuse, many with complex needs, helping them build skills and confidence to live independently in the community. You'll work with a team that cares and contributes to meaningful outcomes for customers.

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a