Support Worker

Service Care Solutions; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading support services provider in Exeter is seeking a Support Worker on a temporary ongoing basis. You'll provide frontline support to vulnerable individuals, promoting independence and safeguarding their well-being. The role involves handling housing issues, maintaining accurate records, and working collaboratively with agencies to enhance customer journeys. Ideal candidates will have experience in support services and strong communication skills, with an emphasis on flexibility and teamwork.

Qualifications

• Experience or a strong understanding of working with people with support needs.
• Knowledge of supported housing and safeguarding processes.
• Ability to prioritize and manage a varied caseload.

Responsibilities

• Deliver high-quality, person-centred support to customers.
• Support customers with housing and tenancy-related issues.
• Contribute to a safe and inclusive service environment.

Skills

Experience working with support needs

Strong communication skills

IT skills (Microsoft Word, Outlook, Excel)

Ability to manage risk

Organisational skills

Job description

Support Worker

Location: Exeter
Rate: £15.66 per hour
Contract: Temporary - ongoing

We are currently working with a well-established housing and support provider who is looking to appoint a Support Worker on a temporary ongoing basis in Exeter.
This is a frontline role supporting vulnerable customers within supported accommodation and/or through visiting support in the community. The post holder will play a key role in promoting independence, safeguarding, and positive outcomes for service users.

Key Responsibilities

• Deliver high-quality, person-centred support to customers in line with individual support and safety plans
• Support customers with housing and tenancy-related issues, including ASB, welfare benefits, budgeting and financial inclusion
• Identify, manage and escape safeguarding concerns in line with policy and procedure
• Work collaboratively with external agencies and professionals to support customer journeys
• Maintain accurate and up-to-date records using relevant case management and housing systems
• Carry out risk assessments, lone working, and health & safety checks
• Support customers with practical and emotional needs, including access to education, employment and community engagement
• Contribute to a safe, inclusive, and respectful service environment

Requirements

• Experience or a strong understanding of working with people with support needs
• Knowledge of supported housing, safeguarding, welfare benefits and person-centred support
• Ability to manage risk, work independently, and prioritise a varied caseload
• Confident IT skills, including Microsoft Word, Outlook and Excel
• Strong communication, organisation and report-writing skills
• Willingness to work flexibly and as part of a multi-disciplinary team
• Experience working with customer groups such as young people, individuals with mental health needs, substance misuse, domestic abuse, or those at risk of homelessness would be advantageous

Contact

George Westhead
📧 (url removed)
📞 (phone number removed)