Support Secretary to Oncology

NHS; Shrewsbury; On-site; GBP 24,000 - 27,000; Full time

Job summary

A local hospital trust in Shrewsbury is seeking a Support Secretary for the Oncology Department. The role involves providing comprehensive secretarial support, managing patient communications, and requires experience in audio typing and knowledge of medical terminology. This position offers a salary range of £24,937 to £26,598 annually.

Qualifications

• Essential audio typing and secretarial experience.
• Familiarity with medical terminology is required.
• Experience in NHS or medical secretarial roles is preferred.

Responsibilities

• Digital and audio typing of clinical letters and correspondence.
• Ensure timely review of tests and investigation results.
• Handle patient and carer inquiries professionally.
• Manage and transcribe meeting minutes.

Skills

Audio typing experience

Customer care experience

High standard of grammar and spelling

Knowledge of software programs including Microsoft Office

Education

4 GCSE's (grades 9 - 4 or A - C)

RSA Stage 3 typewriting and/or word processing

NVQ 3 in Business Administration

ECDL

Job description

Go back The Shrewsbury and Telford Hospital NHS Trust

Support Secretary to Oncology

The closing date is 29 September 2025

We are looking to appoint a Support Medical Secretary to cover adoption leave within the Oncology Department.

The successful candidate will be a pivotal person within the secretarial team. You will provide efficient and comprehensive secretarial support, in partnership with the Higher level Medical Secretary, to the Consultant and supporting clinical teams using effective organisational, communication and prioritisation skills to ensure deadlines are met.

It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. You will be fully conversant with all Microsoft applications, word processing, Microsoft publisher, producing presentations using PowerPoint, maintaining databases on Excel and Access.

Main duties of the job

The post holder is expected to work accurately under pressure with the ability to manage and prioritise their own workload; providing and receiving information which may require tact, diplomacy and persuasive skills as there may be barriers to understanding.

Some of the main duties include:

• Digital and audio typing of clinical letters, correspondence and discharge summaries.
• Ensuring results of tests and investigations for patients are reviewed by the Clinical teams in a timely manner and making any necessary ongoing arrangements.
• Arrange, attend and minute meetings as required, taking and transcribing minutes and follow up actions.
• Using the in-house patient data tracking system ensure patient case notes are booked in and out appropriately.
• Respond to Patient and Carers telephone calls, regarding a variety of subjects, using own judgement in a professional and competent manner to provide non-clinical guidance.

About us

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic lifestyle. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional NHS job development opportunities.

The Trust has a vision for the future that puts the patient at the heart of everything we do and is guided by the principles and values about which we care deeply.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education / Training

• 4 GCSE's (grades 9 - 4 or A - C)
• RSA Stage 3 typewriting and/or word processing
• NVQ 3 in Business Administration
• ECDL

Experience

• Audio typing experience
• Previous secretarial/ PA experience
• Knowledge of software programs including Microsoft Office
• Medical terminology
• NHS Experience
• Medical secretarial experience
• Customer care experience

Skills

• High standard of grammar and spelling

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

£24,937 to £26,598 a yearper annum/ pro rata