Support Officer / Supported Housing Assistant

a2dominion; Newbury; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading supported housing organisation in Newbury is seeking a Support Officer / Supported Housing Assistant. The role involves delivering person-centred support to vulnerable clients, requiring experience in customer-facing roles and a driving licence. Benefits include generous holiday, pension contributions, and learning sponsorship. Full-Time, Permanent position.

Benefits

25 days holiday plus bank holidays

Up to 8% contributory pension

Flexible working

Learning and development investment

Health and lifestyle benefit allowance

Cycle to Work Scheme

Qualifications

• Experience working with diverse client groups.
• Understanding of how to support independence.
• Ability to handle distressed and aggressive clients.

Responsibilities

• Deliver high quality person-centred support to clients.
• Assess referrals and engage with prospective clients.
• Review and agree on client Independent Living Plans.

Skills

Customer-facing experience

Ability to support independence

Organizational skills

Time management

Ability to network

Education

GCSE level in Maths and English (Grades A*- C)

Tools

IT packages and management information systems

Job description

Overview

Support Officer / Supported Housing Assistant who has experience working in a customer facing / person centred role, with working knowledge of how to support people in achieving and maintaining independence, is required to join a supported housing scheme for vulnerable people, at A2Dominion in Newbury, Berkshire.

SALARY: £25,148 - £26,472 per annum + Generous Benefits (see below)

LOCATION: Newbury, Berkshire (RG14) – Fully Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm

PLEASE NOTE: A Full Driving Licence and your own vehicle is essential for this role

Responsibilities

We have a fantastic new job opportunity for a Support Officer / Supported Housing Assistant who has experience working in a customer facing / person centred role, with working knowledge of how to support people in achieving and maintaining independence.

Working as the Support Officer / Supported Housing Assistant you will deliver high quality person-centred support to customer living in a supported accommodation service.

As a Support Officer / Supported Housing Assistant you will work in accordance with Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.

• Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate
• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures
• Agree and review client Independent Living Plans and Risk Assessments on a regular basis
• Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies
• Forge and maintain links with partner agencies and other key stakeholders as appropriate
• Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required
• Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner
• Actively contribute to the collection of data to be used in statutory returns
• Handle complaints and representations in accordance with policy and undertake any necessary investigations

Candidate Requirements

• A working knowledge and understanding of how to support people in achieving and maintaining independence
• Experience of providing support to diverse client groups
• Experience of working with clients experiencing substance misuse and mental health
• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Ability to work under own initiative
• Ability to network and build strong relationships with partner agencies, community and key stakeholders
• Organisational skills, including time management and ability to meet targets
• Ability to use IT packages and management information systems
• Ability to deal with distressed and aggressive clients
• Driving Licence and use of own transport is essential
• Housing or Support related qualification desirable but not essential

This role requires an enhanced DBS

Benefits

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13883

This job is being advertised by AWD online on behalf of a2dominion Group Ltd

Full-Time, Permanent Social Care and Supported Housing Jobs, Careers and Vacancies. Find a new job and work in Newbury, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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