Support Medical Secretary | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

A major NHS healthcare provider in Liverpool is seeking an enthusiastic Support Medical Secretary to join their team. This role involves typing clinic letters, managing appointments, and providing vital support within a professional healthcare environment. You will need extensive knowledge of medical terminology and excellent communication skills. The position is permanent, requiring 37.5 hours per week across different sites.

Qualifications

• Flexibility and ability to prioritize workload.
• Exceptional verbal and non-verbal communication skills.

Responsibilities

• Typing clinic letters and providing support for secretarial duties.
• Managing patient information in appropriate systems.
• Liaising with patients, consultants, and medical staff.

Skills

Good communication skills

Organisational skills

Knowledge of medical terminology

Audio typing skills

Interpersonal skills

Job description

Job Overview

We are looking to recruit an enthusiastic and motivated Support Medical Secretary to join our secretarial team within the Breast and Endocrine Surgery. The post requires an individual who is resilient and adaptable to work in a fast‑paced professional environment.

Team

You will be working alongside an established team of Medical Secretaries and play a pivotal role in ensuring work is completed in a timely manner.

Responsibilities

• Typing clinic letters, chasing results and providing support for the secretaries and service.
• Producing accurate correspondence from audio dictation.
• Day‑to‑day support to the PA/Medical Secretary team.
• Updating and inputting patient information into appropriate systems and spreadsheets.
• Booking, rescheduling and canceling appointments/clinics.
• Monitoring clinic capacity.
• Completing necessary actions required from correspondence and requests received.
• Quality check documentation in clinical admin support.
• Support 18‑week Referral to Treatment pathways including tertiary referrals to external trusts and ensuring accurate recording on the Patient Administration System (PAS).
• Keep track of referrals to ensure patients are reviewed promptly and liaise with reference pathways.
• Liaise with personal medical secretaries of speciality accordingly.
• Deal with enquiries from patients, consultants, junior doctors and colleagues.
• Ensure all correspondence relating to patient care is acted upon in a timely manner.

Qualifications

• Good communication and organisational skills, well‑organised, flexible, and able to use initiative to prioritise workload.
• Extensive knowledge of medical terminology and audio typing skills.
• Exceptional verbal and non‑verbal skills for daily communication with patients, consultants, nurses and other health professionals.

Employment Details

Permanent, 37.5 hours per week, worked cross sites.

Employer

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of the NHS University Hospitals of Liverpool Group, one of the largest employers in the region.

Contact

For further enquiries, please contact Debra Power via email – [e-mail].

Advert Closed

This advert closes on Tuesday 2 Dec 2025.