Support Manager

Advance; United Kingdom; On-site; GBP 37,000; Full time

Job summary

A not-for-profit organization is seeking a Support Manager in West Cornwall to lead and manage support teams ensuring exceptional care for adults with disabilities. The ideal candidate will have experience in adult social care leadership, a deep understanding of person-centred care, and strong communication skills. Responsibilities include maintaining high-quality care standards and fostering a supportive team environment. This role offers professional development opportunities and a rewarding work experience in a dedicated organization.

Benefits

25 to 30 days paid holiday

Sector-specific training

Access to Perks at Work

Long service awards

Cycle to work scheme

Access to Employee Assistance Programme

Free DBS checks

Career progression opportunities

Pension scheme with matched contributions

Qualifications

• Proven experience in a leadership role within adult social care or supported living.
• Strong understanding of person-centred care and safeguarding.
• Excellent communication and organizational skills.

Responsibilities

• Lead and manage support teams across West Cornwall.
• Ensure delivery of high-quality, personalized care.
• Promote a culture of excellence and continuous improvement.

Skills

Leadership in adult social care

Person-centred care understanding

Communication skills

Organizational skills

Team leadership

Compassionate management

Job description

Position Details

• Position: Support Manager
• Location: West Cornwall
• Hours: 37.5 contracted hours per week
• Salary: £36,050.24 per annum
• Closing Date: 08 January 2026
• Job ref: 4853

About the Role

Are you motivated, competent and experienced? Then we have the job for you, apply below or contact us for more information.

Would you like to work somewhere where you get to make a real difference every day? We’re looking for a passionate and highly motivated Support Manager to join our supported living services in West Cornwall. You’ll work closely with the Operations Manager to lead and directly line‑manage support teams, ensuring the delivery of exceptional care to adults with learning disabilities, autism, mental health needs, and those requiring positive behaviour support.

This is a key leadership role where you’ll champion person‑centred support, drive regulatory compliance, uphold safeguarding standards and ensure that the individuals we support live their best lives. You’ll also play a vital role in building a strong, empowered team culture ensuring staff feel valued, supported, and equipped with the skills and tools they need to thrive.

Key Responsibilities

• Lead and manage support teams across West Cornwall
• Ensure delivery of high‑quality, personalised care in line with regulatory standards
• Promote a culture of excellence, inclusion, and continuous improvement
• Provide clear expectations, guidance, and development opportunities for staff
• Keep the needs and aspirations of the people we support at the heart of everything we do
• Maintain up‑to‑date documentation and contribute to data‑driven decision‑making
• Support service improvement through regular reporting and analysis

What We're Looking For

• Proven experience in a leadership role within adult social care or supported living
• Strong understanding of person‑centred care, safeguarding, and PBS
• Excellent communication, organisational, and team leadership skills
• A compassionate, proactive, and resilient approach to management

Why Join Us

• Be part of a forward‑thinking, values‑driven organisation
• Opportunities for professional development and career progression
• Make a meaningful impact in the lives of others every single day

Benefits of Working for Advance

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5‑year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

About the Organisation

Advance is a national, not‑for‑profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry‑recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch. [e-mail]

For more information about the role please contact, Laura Turner, Email: [e-mail]

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.