Support Engineer

ITV; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading broadcast company in Manchester is seeking a capable individual for a technical support role. This position involves providing support across studios and post-production environments, focusing on fault-finding, repairs, and first-line support for technical vehicles. The ideal candidate should have technical industry experience, with knowledge of broadcast systems being preferable. Strong communication and analytical skills are essential, along with a commitment to service excellence and the ability to adapt in fast-paced scenarios. This role may involve flexible working hours and travel to various locations.

Qualifications

• Experience in the broadcast or TV production industry is desirable.
• Knowledge of broadcast engineering systems throughout the production chain.
• Understanding of Health & Safety in the workplace.

Responsibilities

• Provide comprehensive technical support for all production areas.
• Perform workshop duties, fault finding and repairs.
• Work closely with suppliers and manufacturers to resolve issues.

Skills

Technical industry experience

Effective communication skills

IT skills involving networking

Ability to work under pressure

Full, clean driving license

Education

HND/degree in Electronic Engineering

Job description

Workplace: Manchester - Nominally 5 days at base with provision for flexible working as appropriate

The team

The Coronation Street technical team delivers comprehensive first and second-line support across studio, post-production, and location environments. From technical operations, maintenance and key engineering roles, they ensure seamless operations while driving innovation through the design and implementation of technical projects,

The role

This role provides comprehensive technical support for all production areas (studios, technical infrastructure, post-production, and locations). Responsibilities include workshop duties, fault finding and repairs, technical maintenance and routine housekeeping. First-line support for technical vehicles, including rigger/driver duties. Occasional Vision Engineer/Operator cover, and operational +1 engineer duties for location filming. Working closely with suppliers and manufacturers of technical equipment to resolve service, repair and warranty issues. The individual must also keep up-to-date with emerging technologies.

Skills you’ll need (minimum criteria)

• Technical industry experience. Broadcast/TV production industry experience is desirable
• HND/degree or equivalent (or currently studying) in Electronic Engineering is desirable
• Knowledge of Broadcast engineering systems used throughout the production chain is desirable.
• Applied experience of Post Production systems is desirable.
• Effective communication, interpersonal and influencing skills, with an ability to build successful working relationships at all levels.
• Must be able to work as part of a team.
• An ability to assess accurately the likely time taken to resolve a fault or breakdown so production staff & clients can be advised correctly.
• Ability and flexibility to adapt to an ever-changing environment.
• Commitment to good working practices ensuring no compromise of standards or quality of work.
• Resilience and the ability to work under pressure.
• IT skills, involving networking
• An excellent understanding of Health & Safety in the workplace.
• Influencing and persuading skills desired.
• Full, clean driving licence (or equivalent arrangements as part of a reasonable adjustment where a disability has been disclosed)

Other things we’re looking for (key criteria)

Analytical thinking

• The ability to think clearly, logically and objectively in all situations.
• To analyse and resolve work related problems in an effective way.
• Able to maintain a high degree of concentration and attention to detail.

Rapid response

• An ability to focus quickly on the requirements of the situation.
• Resolving problems and remaining calm under pressure.
• Making rapid accurate assessments and decisions along with identifying critical issues.

Technical skills

• To maintain up to date knowledge of technical developments across all technology areas of the business.
• To add to the Company’s technical knowledge and skills base to aid delivery improvements.

Service excellence

• To recognise and embrace customer needs and identify ways of adding value.
• To consistently achieve and exceed required delivery standards and customer expectations.
• This role requires a dedicated team approach where accommodating production/client requirements involves being available as and when required. This could involve working outside office hours and/or being contactable when necessary.
• Long working days likely to include evenings, weekends and public holidays.
• Short notice changes to work schedules.
• Short notice cover for work colleagues
• May have to work across multiple locations or departments within a day.