Support Assistant – Safe Housing & Community

Riverside; Lewisham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Investment in learning

Personal development and technology

Wide range of benefits

Job summary

Riverside is seeking a dedicated Support Assistant for our Lewisham housing service. You’ll help ensure the safety and wellbeing of residents, without personal care duties, and work on a rolling rota for 37.5 hours per week.

Based at Rokeby House, Lewisham, you’ll support customers in everyday tasks, log incidents to keep accurate records, and assist with conversations with GPs, Social Services, and benefits teams as needed.

Qualifications

• Experience of working with people in a customer-facing environment.
• Understanding of supporting vulnerable people – lived experience of homelessness or substance issues welcomed.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Responsibilities

• Log all incidents to maintain an accurate record of events.
• Prepare and clean rooms between occupants.
• Support customers in conversations with GP, Social Services, or benefits teams as needed.
• Assist with general daily operations in the housing service.

Skills

Customer facing environment

Supporting vulnerable people

Administrative & IT skills

Job description

Riverside is seeking a dedicated Support Assistant for our Lewisham housing service. You’ll help ensure the safety and wellbeing of residents, without personal care duties, and work on a rolling rota for 37.5 hours per week.

Based at Rokeby House, Lewisham, you’ll support customers in everyday tasks, log incidents to keep accurate records, and assist with conversations with GPs, Social Services, and benefits teams as needed.