Night Support Assistant – Safe Housing & Wellbeing

Riverside; Lewisham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Riverside is seeking a Support Assistant in Lewisham to help run one of our supported housing services. This role focuses on safety, wellbeing and day-to-day support for customers, without personal care responsibilities.

You’ll handle a range of tasks from coordinating with GP, Social Services or benefits teams to logging incidents and preparing rooms for new occupants. A background in customer-facing work and basic IT skills are essential.

Qualifications

• Experience of working with people in a customer facing environment.
• Understanding of supporting vulnerable people – may include lived experience of homelessness or addiction.
• Basic administrative and IT skills and attention to detail to maintain records.

Responsibilities

• Support customers in day-to-day operations of a housing service.
• Ensure safety and wellbeing of customers in accommodation.
• Log incidents and maintain accurate records.
• Prepare rooms for new occupants after a customer leaves.
• Support communications with GP, Social Services, benefits teams and emergency services when needed.

Skills

Customer facing experience

Understanding vulnerable people

Basic administrative IT skills

Job description

Riverside is seeking a Support Assistant in Lewisham to help run one of our supported housing services. This role focuses on safety, wellbeing and day-to-day support for customers, without personal care responsibilities.

You’ll handle a range of tasks from coordinating with GP, Social Services or benefits teams to logging incidents and preparing rooms for new occupants. A background in customer-facing work and basic IT skills are essential.