Support Assistant-A9228

Riverside; Lewisham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Investment in learning

Personal development and technology

Wide range of benefits

Job summary

Riverside is seeking a dedicated Support Assistant for our Lewisham housing service. You’ll help ensure the safety and wellbeing of residents, without personal care duties, and work on a rolling rota for 37.5 hours per week.

Based at Rokeby House, Lewisham, you’ll support customers in everyday tasks, log incidents to keep accurate records, and assist with conversations with GPs, Social Services, and benefits teams as needed.

Qualifications

• Experience of working with people in a customer-facing environment.
• Understanding of supporting vulnerable people – lived experience of homelessness or substance issues welcomed.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Responsibilities

• Log all incidents to maintain an accurate record of events.
• Prepare and clean rooms between occupants.
• Support customers in conversations with GP, Social Services, or benefits teams as needed.
• Assist with general daily operations in the housing service.

Skills

Customer facing environment

Supporting vulnerable people

Administrative & IT skills

Job description

Working Hours: Full time 37.5 hours per week

Working Pattern:Rolling rota Am or Pm shift, covering a mixture of shifts as required by the service

Location: Rokeby House, Lewisham

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as aSupport Assistant

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

We are looking for someone with:

• Experience of working with people in a customer facing environment.
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.