Impactful Housing Support Specialist

Riverside Group; Greater London; Hybride; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Generous pension

26 days holidays (incl. bank holidays)

Learning & development

Résumé du poste

Riverside Group is hiring a permanent Support Assistant in London to help run one of our supported housing services. The role requires 37.5 hours a week on a rota pattern (9-5 / 10-6) with Arlington, Camden as the location.

The successful candidate will support customers with safety, tenancy matters and a range of daily tasks. You will log incidents, assist with move-on plans, and contribute to safeguarding and records using Riverside’s systems.

Qualifications

• Experience of working with people in a customer facing environment.
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Responsabilités

• Assisting in the planning and delivery of a range of personalised support and move-on plans.
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
• Inspiring and motivating customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
• Assisting in the promotion of customer involvement and consultation.
• Assisting with the delivery of a range of group work sessions.

Connaissances

Customer facing

Vulnerable people support

Admin & IT basics

Description du poste

Riverside Group is hiring a permanent Support Assistant in London to help run one of our supported housing services. The role requires 37.5 hours a week on a rota pattern (9-5 / 10-6) with Arlington, Camden as the location.

The successful candidate will support customers with safety, tenancy matters and a range of daily tasks. You will log incidents, assist with move-on plans, and contribute to safeguarding and records using Riverside’s systems.