Support Assistant

Leeds City Council; Leeds; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A municipal government authority in Leeds is seeking a Support Assistant for their Strategic Asset Management team. The successful candidate will provide administrative and technical support, ensuring the accuracy of data for major projects and property transactions. Responsibilities include maintaining information systems, supporting the Right to Buy process, and collaborating with various departmental teams. A competitive salary and benefits like hybrid working and professional development opportunities are offered. Ideal candidates will possess clear communication skills and a desire to learn new systems.

Benefits

Competitive salary

Annual leave and holidays

Pension contributions

Professional development opportunities

Flexible working arrangements

Qualifications

• Ability to communicate effectively with a diverse range of individuals.
• Skill in prioritising conflicting deadlines.
• Experience in providing customer-focused services.

Responsibilities

• Provide technical and administrative support to strategic projects.
• Maintain accurate records and information systems.
• Work collaboratively with various departments to ensure project success.

Skills

Clear communication skills

Organisational skills

Attention to detail

Ability to learn new systems

Education

Qualification or experience in property and asset management

Tools

Microsoft applications

Specialist technical administrative systems

Job description

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Support Assistant – Strategic Asset Management

Salary: C1 £28,598 - £31,022

Hours: 37 hours per week

Contract: Permanent

Location: Merrion House, Leeds City Centre and hybrid working

As a Support Assistant in Strategic Asset Management, you’ll help shape the future of our city by providing technical and administrative support to a team that works across all Leeds City Council directorates. From capital infrastructure projects to property portfolio rationalisation, you’ll ensure accurate information flows seamlessly to support the decisions that make a real difference.

You’ll play a key role in supporting the Right to Buy process, maintaining records in SharePoint and our Finance & Operations system. You will be working with colleagues across the council and external partners to keep projects and work streams on track. Tailored training will be provided to build your confidence with our systems and processes, enabling you to contribute effectively to a wide range of projects and programmes in Asset Management & Regeneration and the wider City Development directorate.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our and ambitions.

About you

We’re looking for someone who brings :

• Clear communication skills and the ability to build strong working relationships.
• Initiative and organisation, with the ability to prioritise workloads and meet deadlines.
• Accuracy and attention to detail when recording and retrieving information from databases.
• Enthusiasm to learn new systems and contribute to a collaborative team environment.

About the role

As our next Support Assistant, you’ll play an integral role in Strategic Asset Management—providing the technical and administrative support that underpins major projects, property transactions, and the rationalisation of the council’s portfolio. Working closely with colleagues across directorates, you’ll help ensure accurate data and information drive effective decision‑making and project delivery. You’ll play a key role in :

• Supporting the Right to Buy process and ensuring records are accurate and up to date.
• Maintaining information systems, including SharePoint and Finance & Operations.
• Providing technical and administrative support to colleagues delivering capital projects and property transactions.
• Working with partners across the council, including Legal Services, Housing, Planning, Highways, and Communities - to share data and keep projects on track.

The role requires an enthusiastic individual who is organised and willing to learn new data systems. Tailored training will be provided, including specialist systems and processes, so you can quickly build confidence and capability.

What we offer you

We take pride in offering the best employee experience, with benefits including :

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

This position is open to internal candidates only, please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role, contact Sue Ryder - Senior Officer :

• Call - 0113 3787694

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To provide an effective and efficient administration and technical support service as part of the Asset Management and Regeneration Service.

Primary areas of work to include, the provision of specialist service support, the provision of specialist service information to partners and the public, the delivery of complex administration functions, to liaise with other services within the organisation and to support the role of the manager.

Responsibilities

• To provide a detailed, technical and administrative support service to a wide variety of teams within the Asset Management and Regeneration service.
• Organise and operate administrative systems within the service.
• Contribute to the planning, development and monitoring of support services.
• Monitoring and evaluation of the systems and processes.
• Develop good working relationships with outside agencies and stakeholders.
• Liaise between managers and other administration staff.
• Present a positive personal image, contributing to a welcoming environment for staff and visitors.
• Provide an excellent customer service to colleagues, customers and visitors to the service.
• Provide detailed analysis and evaluation of data and produce detailed reports / information as required.
• Produce information and respond to complex enquiries
• Manage complex administrative procedures.
• Be responsible for completion and submission of complex forms, returns etc., including those to outside agencies.
• Provide advice and guidance to colleagues and the public on complex or technical issues.
• Undertake research and obtain information to inform decisions.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

For property related responsibilities :

To assist and carry out inspections, viewings and surveys of land and premises in relation to :

• Sales, purchases, acquisitions by lease and lettings
• Rating, asset valuation and compensation matters
• Repair and maintenance
• Preparation of schedules, particulars and reports
• Granting or reserving easements, wayleaves, rights of way and access
• Determining property disputes, encroachment and regularisation
• Marketing of property
• To prepare terms for the above property transactions and negotiate and agree terms for these transactions
• Prepare reports for the approval of such terms
• Prepare instruction solutions to undertake the work to complete the above transactions

Qualifications

Have a qualification, experience, or willingness to learn about land, property and asset management

Essential requirements

Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Skills

• To communicate effectively with a wide range of people including sensitive and complex information.
• To prioritise own work to meet conflicting deadlines.
• To produce and present routine reports and data.
• To accurately enter / retrieve data information from information systems.
• To demonstrate a responsible and co-operative attitude to working towards the achievement of the service’s aims and objectives.

Knowledge

• Knowledge of general office procedures and practice.
• Knowledge of relevant financial regulations to carry out financial transactions.

Experience

• Of dealing with more complex queries from a wide range of people.
• Of using complex and specialist technical administrative systems including associated IT systems.
• Of working in partnership with others to deliver work to set deadlines.
• Of providing customer focussed services.
• Of working in a team and using own initiative.
• Of Microsoft applications.

Essential Behavioural & other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
• Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

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