Support Analyst - IT

Mulberry Recruitment; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Support Analyst to join an IT Team in Farnborough. The ideal candidate will have experience in IT support and helpdesk functions and will be responsible for assisting employees with hardware and software issues. Key duties include managing faults and software development requests as well as direct user support. A valid driver's license is required for transporting equipment. The position offers a salary of £30,000 to £35,000 plus benefits.

Qualifications

• Experience working within an IT Department.
• Ability to assist in the maintenance, development, and implementation of hardware and software.
• Valid driver's license for equipment transport.

Responsibilities

• Manage all faults, development requests, and common business.
• Project manage testing, purchasing, and implementation of hardware and software.
• Resolve tasks, incidents, and user operating issues directly.

Skills

Excellent IT Support skills

Helpdesk experience

Project management

Job description

Support Analyst - IT

Location : Farnborough

Salary 30-35,000 + benefits

My client is currently recruiting for a Support Analyst to join their IT Team. This role will be ideal for candidates who have got experience working within an IT Department has got excellent IT Support or Helpdesk experience. You will be supporting a number of internal employees on a daily basis and assisting them with the maintenance, development and implementation of all hardware and software. The Support Team supply day to day management and issue resolution for all systems - including applications, desktop hardware, desktop operations and telecoms.

Daily Duties

• The management of all faults, development requests and common business.
• The project management of testing, purchasing and implementation of all hardware and software.

The primary responsibility of this role is to work as part of the Support Team, within the Infrastructure Services function.

To assist in resolving tasks, incidents and user operating issues through direct resolution.

To assist where necessary in the development, implementation and delivery of systems and services in line with company requirements.

To ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery.

To undertake heavy lifting of equipment on an ad-hoc bases such as during office relocations.

To hold a full valid drivers licence in order to transport equipment between offices.