Support Analyst

83zero Limited; Tees Valley; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading technology company in Middlesbrough is seeking a Technical Support Analyst to provide exceptional customer support. In this role, you'll address customer queries, resolve issues, and enhance processes. The ideal candidate will have strong communication and IT skills, with at least 1 year of experience in a support role. This permanent position offers a salary up to £26k and a hybrid setup, requiring only 1 day a week in the office.

Benefits

Great progression opportunities

Permanent role

1 day a week in the office

Qualifications

• Over 1 year of experience in a support or service role.
• Strong communication skills and ability to build relationships.
• Problem-solving ability and willingness to learn new systems.

Responsibilities

• Handle customer queries via phone and email.
• Log, troubleshoot, and resolve issues.
• Escalate tickets and work with 2nd/3rd line teams.
• Improve processes and enhance customer experience.

Skills

Communication skills

Customer service skills

IT skills

Tools

Microsoft Office

Job description

Technical Support Analyst

Middlesbrough (1 day a week in office)

Permanent | Up to £26,000

83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support.

This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile.

What you'll be doing

• Handling customer queries by phone and email, logging, troubleshooting, and resolving issues.
• Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions.
• Keeping records accurate and up to date.
• Spotting ways to improve processes and enhance the customer experience.

What we're looking for

• Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships.
• Good IT skills, including Microsoft Office.
• At least 1 year of experience in a support or service role (doesn't have to be deep technical).
• A curious mindset, problem-solving ability, and willingness to learn new systems.

Why apply?

• A permanent role with great progression opportunities.
• Hybrid setup - just 1 day a week in the office.
• Salary up to £26k.
• The chance to join a growing company whose tech is making a real difference.