Support Analyst

Intec Select; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A government organization is seeking a motivated 1st / 2nd Line Support Analyst to join their IT team. This role involves delivering exceptional customer service, diagnosing technical issues, and managing user accounts. The ideal candidate will have experience supporting Windows 10/11 and Microsoft Office 365, along with a strong technical background. Working 5 days onsite in London, this is a contract position offering £180 - £200 per day.

Qualifications

• Strong technical background with 1st / 2nd line support experience.
• Ability to deliver exceptional customer service in challenging situations.
• Experience with AOVPN and Azure configurations is preferred.

Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face.
• Diagnose and resolve technical issues efficiently.
• Support Windows environments and Microsoft Office applications.

Skills

Customer service excellence

Technical troubleshooting

Active Directory management

Windows 10/11 support

Microsoft Office 365 support

ITIL best practices

Tools

IT Service Management (ITSM)

VPN tools

Microsoft Teams

Job description

Job Description

1st / 2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation

We are seeking an experienced 1st / 2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.

Role and Responsibilities

• Deliver outstanding customer service via phone, email, and face-to-face interactions.
• Diagnose and resolve technical issues efficiently, escalating when necessary.
• Support Windows 10 / 11 environments and Microsoft Office 365 applications.
• Assist with AOVPN, Autopilot, and Azure configurations (preferred).
• Provide remote support using VPN and other remote tools.
• Manage Active Directory tasks, including user account administration.
• Support iOS and Android mobile devices.
• Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
• Utilize IT Service Management (ITSM) and Asset Management tools.
• Adhere to ITIL best practices and contribute to process improvements.