Supplier Auditor - Insurance Claims

Hastings Direct; East Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital insurance provider in the UK is looking for a Supplier Auditor to join the Claims Audit team. In this hybrid role, you will safeguard quality and compliance across operations while effectively managing supplier relationships. Candidates should have a strong motor claims knowledge, analytical skills, and the ability to identify risks and solutions. Benefits include a competitive salary, flexible working options, and a robust rewards scheme.

Benefits

Attractive salary based on experience

Competitive Bonus Scheme

Flexible Working

Health and Wellbeing programmes

25 days annual leave

Qualifications

• Experience in supplier claims processes and audit strategies.
• Ability to manage senior relationships effectively.
• Capability in identifying risks and providing solutions.

Responsibilities

• Contribute to audit strategies that protect the business and customers.
• Build strong relationships across the supply chain.
• Complete remote and on-site risk-based audits.

Skills

Motor claims knowledge

Analytical skills

Stakeholder management

Job description

Overview

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We\'re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\'ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\'re proud of the journey we\'re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, and we know there\'s even bigger opportunity out there. The fact you\'re now reading this job advert means we\'ve tempted you to find out more about #lifeatHD. We hope you like what you see and you\'ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you\'re not 100% sure we would love to hear from you.

Job details

Job Title: Supplier Auditor - Insurance Claims

Location: Leicester/London/Bexhill - Hybrid

Team overview

Our Claims Audit team plays a critical role in safeguarding quality and compliance across our Motor and Supply Chain operations. We work closely with suppliers and internal stakeholders to ensure robust risk management, deliver actionable insights, and drive continuous improvement.

Collaboration, integrity, and a focus on delivering value are at the heart of what we do. By combining technical expertise with strong stakeholder engagement, we help shape best practices, influence key decisions, and ensure fair outcomes for customers.

As part of this team, you\'ll contribute to audit strategies that protect our business and customers, build strong relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused.

What you\'ll need to have demonstrated experience in

These are the core capabilities requested for the role:

• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes
• Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting
• Managing relationships with senior personnel within each supplier to ensure scoping, attendance, agendas and feedback is delivered effectively
• Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis, including assessment of systems, controls and complaints
• Completing both the on-site and remote risk-based audits

Transferable essential skills we would love you to have

• Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
• Strong stakeholder management skills and able to challenge in the right way

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour 45 mins)

As a Disability Confident employer, we\'re committed to ensuring our recruitment processes are fully inclusive. If you\'re applying for a job with us, you\'ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Note: Unfortunately, we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you\'ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you\'ll be helping to drive our growth, so in return, we\'ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Rewards and benefits

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings\' performance against our business goals and your own personal performance.

Physical Wellbeing - We fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - 4x salary with life assurance cover and income protection at no extra cost, pension contribution match up to 10%, plus access to discounts and cashback at retailers and on our own products, mortgage advice, and financial wellbeing support.

Mental Wellbeing Programme - Thrive mental health app, 24/7 colleague assistance programme, in-house mental health first aiders, support groups and a dedicated team to support needs.

There\'s more! - 25 days annual leave + bank holidays, option to buy or sell one week, private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted or free onsite facilities, social events, and more. Some benefits are available from day one; others require probation.

Our 4Cs principles are simple: by creating the right culture and giving the right tools, we\'ll deliver good outcomes for every customer and grow the company profitably and sustainably while investing in the communities we serve.

We deliver good outcomes for our customers by providing great products at the right price with simple, straightforward service. We treat customers fairly, respectfully, and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, including credit and criminal record checks.