Supervisor/Team Leader- Full-time 45hrs. Mon to Sun. £13.50 p/h

HOP Vietnamese; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing Vietnamese food brand in London is seeking a HOP Master (Restaurant Supervisor) to ensure excellent service and team satisfaction. This is not just a supervisor role; it's a career with real growth opportunities. The ideal candidate has experience in fast-paced environments, operational knowledge, and a passion for hospitality. Join a vibrant company dedicated to great food and community spirit with competitive pay and added benefits like free food on shifts.

Benefits

Free food on every shift

Team events and parties

50% discount for family or friends

Competitive hourly rate

Structured career ladder

Qualifications

• At least 1 year of previous supervisor/management experience.
• Experience in the restaurant or hospitality industry.
• Operational knowledge including stock management and cost control.

Responsibilities

• Assist in daily operations ensuring great service and happy teams.
• Lead by example and inspire your colleagues.
• Manage stock and keep costs in check.

Skills

Passion for food and service

Excellent communication skills

Problem-solving

Experience in fast-paced environments

Job description

HOP MASTER ADVERT. Fast. Fresh, Fearless. Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes?. As we grow across the UK and London, we are looking for thoughtful & free spirited leaders to come and deliver the Hop experience across our new sites. Ready to join something special? Ready to Lead, Grow, and Thrive? Let’s do it! As a HOP Master, you support the Assistant General Manager in running a fantastic HOP restaurant and delivering great restaurant performance. This isn’t just another supervisor role - it’s a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you’re at your best, our team and our guests feel it too. If you’re an operator with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we’d love to have you on board. Come be a part of something different—where the only thing we put in a box is our food!

The Role at a Glance

• HOP Master (Restaurant Supervisor)
• London (100% Onsite)
• £13.50 per Hour
• Plus a complete benefits package including free food on every shift, team events and parties, clear development path, discounts, gifts and more….
• Hours: Full Time (up to 45 hours per week)

Our Story

Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London & Manchester with fresh, flavourful food across five thriving restaurants—soon to be seven in 2025. Join us as we continue to grow!

Our Commitment to you

When visiting Vietnam, you’ll immediately notice a strong sense of community – people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there’s an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That’s why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you’re part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You’ll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you’ll ever find us putting in a box is our food!

Where you’ll shine

• Assist and steer daily operations ensuring top-notch service, delicious food, happy teams and happy customers.
• Lead by example, inspire and energise your colleagues and play a key role in ensuring smooth daily running of your restaurant.
• Support optimisation of workflows, manage stock, and keep costs in check without compromising quality.
• Ensure health, safety, and licensing standards are always met.
• Handle customer feedback with a smile and train and support a happy, motivated team.

About you

• At least 1 year of previous supervisor/management experience.
• Experience in the restaurant, hospitality, quick-service restaurants (QSR) or high‑energy, casual dining industry.
• Proven ability to thrive in a fast‑paced restaurant, balancing efficiency with great customer experience.
• Operational knowledge including stock management, compliance, and cost control.
• Hand‑on approach – willing to step in when needed.
• Excellent communication skills, engaging both team members and customers.
• Problem‑solver who stays cool under pressure and adapts quickly to challenges.
• Passion for food and service; understanding of Vietnamese cuisine or culture a bonus.

What’s on Offer

• Competitive hourly rate.
• Day off on your birthday + 1 extra day for every two years working for HOP.
• Structured career ladder for development.
• Free food on every shift.
• Team events & parties.
• Referral scheme.
• Flexible pay through wagestream.
• 50% discount when you come with family or friends.
• Gifts on special occasions.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Salary: from £13.5 hourly

Starting time: Immediate start!

About HOP Vietnamese: The first HOP Vietnamese was unveiled in 2015 at Finsbury Avenue Square in Broadgate – the core of London’s busy working district. We are digitalised fast food place serving Vietnamese food to our lovely customers in the city. Join us now!!