Supervisor - Outpatients (XN03)

Leeds Teaching Hospitals; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare institution in Leeds seeks a dedicated individual for an Outpatient Administration role. This position requires supervisory skills and a strong background in communication and teamwork. The successful candidate will oversee administration staff, ensure efficient patient booking, and provide a supportive training environment. If you have experience in a healthcare setting, this may be the right opportunity for you.

Benefits

Job security

Flexible working

Professional development opportunities

Qualifications

• Experience at supervisory/senior level in a healthcare environment.
• Demonstrate previous experience of training others.
• Good basic standard of education demonstrating excellent communication skills and numeracy.

Responsibilities

• Supervise, train and develop administration staff within the Dental Institute.
• Ensure booking of patients is administered effectively.
• Respond to telephone enquiries in a polite and helpful manner.

Skills

Excellent communication skills

Teamwork

Flexibility

Supervisory skills

Education

GCSE English Language and Mathematics grade C or above

Tools

IT applications in a Windows environment

Job description

Wehave an exciting opportunity within the Leeds Dental Institute for positiveand enthusiastic people to join our existing Outpatient Administrationteam. You will be joining a friendly,supportive team of administration staff, secretaries, doctors and nurses.

Weare looking for friendly, flexible, and self-motivated individuals who areable to work in a fast-paced environment. It would be an advantage ifapplicants possess supervisory skills, excellent communication andadministrative skills and are able to work as part of a team, as well asusing your own initiative and work to deadlines. The post holder will berequired to manage and supervise members of the administrative team inaccordance with Trust policies as well as provide any training and support development.

Itis a requirement for the applicant to have experience dealing with members ofthe public in a working environment and this being within a healthcaresetting would be an advantage.Experience of working in a patient administration area and PAS(Patient Administration System) would also be an advantage.

Afull programme of training and induction will be given along with theopportunities for professional development in a supportive environment.

Ifyou require any further information, please contact Cath Tate, AssistantPatient Services Co-Ordinator on 0113 3437010.

Expected ShortlistingDate

27/10/2025

Planned InterviewDate

03/11/2025

Main duties of the job

Tosupervise, train and develop administration staff within the Leeds DentalInstitute Ensure booking of patients is administered effectively and to thebenefit of the patients.

Ensurethat all new patients, and follow up appointments are booked within Trusttarget times.

Dayto day management of administration staff including monitoring attendance.

Respondto telephone enquiries in a polite and helpful manner, taking responsibilityfor returning any follow up calls.

Obtaincomplete information for each patient attendance and record any changes ontothe Patient Administration System in a timely and accurate way.

About us

Comeand join our diverse workforce and become part of The Leeds Way sharing ourvision and values. Our Trust is recognised for our staff engagement, greatcare and rated GOOD by the Care Quality Commission. Leeds Teaching HospitalsNHS Trust is one of the largest acute health providers in the UK and based inone of the fastest growing and vibrant cities in the north.

AtLeeds Dental Hospital we aim to be a fair, inclusive and supportive CSU withpositive caring teams who are champions of the Leeds Way values. Our Trustvalues of being patient-centred, collaborative, fair, accountable andempowered make us different from other Trusts and we see this as a strength,as well as a responsibility. We offer employees a range of value propositionssuch as job security, possible flexible working, nursery care, pensionscheme, cycle to work scheme, option to purchase additional annual leave,salary sacrifice scheme + more.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

PrincipalDuties & Areas of Responsibility: (see job description)

Tosupervise, train and develop administration staff within the Dental Institute

Ensurebooking of patients is administered effectively and to the benefit of thepatients.

Ensurethat all patents are booked within Trust target times.

Dayto day management of administration staff including monitoring attendance,overseeing rotas, approving leave, and HR issues.

Respondto telephone enquiries in a polite and helpful manner, taking responsibilityfor returning any follow up calls.

Providecover and reception clinics as allocated in a friendly and efficient manner

Obtaincomplete information for each patient attendance and record any changes ontothe Patient Administration System in a timely and accurate way.

Anyother clerical duties, IE, filing as may be necessary.

Youwill be required to adhere to all Trust policies. Of particular import withinthe Trusts Outpatient Management Policy and Outpatient Waiting List Policy

Person Specification

Experience

• Experience at supervisory/senior level in a health care environment
• Well-developed knowledge and experience of using a variety of IT applications in a Windows based environment
• Experience in working in an office environment
• Demonstrate previous experience of training others.
• Demonstrate previous experience of training to carry out a job

Qualifications

• GCSE (or equivalent) English Language and Mathematics grade C or above
• Good Basic Standard of Education demonstrating excellent communication skills and numeracy
• A willingness to undergo train
• Leadership & Management courses

Skills & behaviours

• Excellent communication skills with the ability to communicate sensitively and effectively
• A good team player, with the ability to work flexibly in a diverse and demanding environment
• Fair, honest and consistent in their approach.
• Diplomatic, self-motivated and enthusiastic with a professional attitude.
• Demonstrate the ability to work within local guidelines
• Ability to use the Trusts Patient Administration system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.