Supervisor Opportunity

DNATA LIMITED; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading catering service provider in the UK is seeking a Team Supervisor to ensure timely delivery of catering services and compliance with safety standards. The successful candidate will supervise operational teams, conduct safety checks, and support a safety-first culture. Responsibilities include monitoring work schedules and ensuring adherence to regulations. Candidates must possess leadership experience in a fast-paced environment, good communication skills, and basic IT knowledge. This role requires flexibility for shift patterns.

Benefits

Free meals on site

Discounted gym membership

Opportunity to enhance learning through apprenticeship

Qualifications

• Experience supervising operational teams is essential.
• Proven ability to lead a safety-first culture is required.
• Basic IT skills for time and attendance systems are needed.

Responsibilities

• Supervise and motivate operational staff ensuring compliance.
• Conduct daily safety checks and report incidents appropriately.
• Monitor work schedules and ensure completion of tasks.

Skills

Experience supervising operational teams

Safety-first culture leadership

Operational logistics background

Health & Safety knowledge

Good level of English

Communication and teamwork skills

Tools

Basic IT skills

Driving license

Job description

As a Team Supervisor you will play a pivotal role in ensuring that our catering and goods arrive with our airline customers on time in line with various scheduling requirements. You will typically report to an Operations Manager and operate both unit base and airside throughout the working week. You will be an active team member ensuring that all work is completed in accordance with the daily work schedule and in full compliance with dnata UK's safety, hygiene, quality standard and transport regulatory requirements such as DVSA and DVLA. As a supervisor you will be responsible for creating a safe working environment. You will promote a culture in which safety, wellbeing and compliance are integral to daily operations to ensure that daily production and service targets are achieved efficiently, and to the required quality standards.

Safety Leadership

• Take ownership for all aspects of health, safety, hygiene and compliance within your operational area
• Lead by example to promote a safety first culture, ensuring all colleagues understand and follow safety rules and SOPs consistently
• Conduct daily safety checks and ensure that hazards, near misses and incidents are reported and investigated promptly in accordance with dnata UK's policies
• Actively support and contribute to dnata UK's safety campaigns, continuous improvement initiatives and audits
• Ensure all team members receive mandatory safety training within required timescales

Transport Supervision

• Assist with Tacho Vehicle Downloads
• Assist with Driver Tacho Downloads
• Vehicle Service/Inspections to be carried out on time and in line with the planner
• Supervise with vehicle defect reporting, drivers first use checks
• Driver quality checks to be carried out
• Assist with transport admin
• Ability to work without close supervision and as part of a team
• Knowledge of driver's hours and regulations and compliance issues

Operational Delivery

• Responsible for ensuring the team carries out its duties and work is completed according to daily work schedules and all costs are within agreed targets
• Monitor work, highlight, and escalage any issues accordingly
• Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any issues to the appropriate Manager
• Ensure standards of external and internal customer service are met
• Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager
• Ensure completion of all operational paperwork and system updates accurately and on time.
• Support the implementation of continuous improvement activities to enhance efficiency, quality, and safety.

Compliance with Policies and Regulations

• Adhere to all Security Regulations, Legislation, Company Policy and Customer Requirements and ensure team members follow agreed procedures and regulations at all times including (but not limited to)
• Fire Procedures within the unit as instructed through fire training
• HACCP Food and Personal Hygiene Procedures
• Safe Working Practices at all times including use of Personal Protective Equipment, correct Manual Handling techniques, use of equipment and general housekeeping activities
• Transport regulatory requirements such as DVSA and DVLA
• Airport authorities
• Carry out Daily Compliance Checks and communicate any issues appropriately
• Take action in the event of a non-conformance issue and clearly communicate issues and concerns to the appropriate Manager on shift
• Ensure all team members receive mandatory compliance training within required timescales

People Tasks

• Supervise, motivate, and support a team of operational staff on shift ensuring team members adhere to attendance, conduct and performance standards
• Provide on-the-job training, coaching, and feedback to develop team skills and knowledge and ensure training needs are identified and highlighted to the relevant Manager
• Conduct daily and weekly shift briefings, ensuring clear communication of objectives, safety messages, and performance updates.
• Conduct basic people management tasks including return-to-work interviews, absence recording, initial investigations and initial performance conversations.
• Encourage teamwork, communication, and a positive working culture within the shift with strong driver engagement.

Benefits

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

Qualifications & Skills

• Experience supervising operational teams
• Proven ability to lead a safety-first culture and drive safe working practices
• Background in fast-paced operational, logistics, and transport
• Knowledge of Health & Safety, transport, distribution and previous experience within HGV industry
• Understanding of basic HR processes (attendance management, RTW interviews)
• Basic IT skills (time & attendance systems, reporting)
• Good level of English
• Requirement to work shift patterns and weekends/bank holidays when required
• Driving licence requirement
• Have strong communication and teamwork skills

Preferred Skills

• Airside experience
• HGV license
• First aid experience
• IOSH experience
• Mental health training
• Transport managers CPC