Supervisor - M&S Simply Food

Moto Hospitality; Trowell; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Discounts on brands

Enhanced benefits

Funding for qualifications

Job summary

Moto Hospitality is seeking a Supervisor at Trowell Services to lead shifts, act as brand ambassador, and keep the unit running smoothly. The role offers a competitive annual salary and development opportunities within one of the nation’s premium grab-and-go stores.

You will supervise teams, ensure high standards of food safety and customer service, and drive performance. The job provides an annual bonus and extensive colleague benefits, including discounts and enhanced pension provisions.

Qualifications

• Previous experience leading or supervising teams in retail/hospitality.
• Ability to deliver a memorable customer experience.
• Strong communication and decision-making under pressure.
• Passion for brand ambassador role.

Responsibilities

• Lead shifts with confidence and ensure smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued, supported and empowered.
• Maintain outstanding food safety, health & safety, and compliance standards at all times.
• Monitor performance through key metrics and drive continuous improvement.
• Act as a role model for Moto Hospitality's values, service standards and ways of working.

Skills

Team leadership

Customer service

Communication

Decision making

Initiative under pressure

Job description

Supervisor, £27,707 per annum, 40 hours per week

Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within one of the nation’s premium grab and go stores, offering M&S Simply Food’s handy range of high-quality food whilst delivering exceptional service as we transform the UK’s rest stop experience.

What We Offer Our Supervisors

• Annual bonus up to £3,445pa*
• Up to 55% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What You Will Be Doing As a Supervisor

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for M&S's values, service standards, and ways of working

What You’ll Bring To Us

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.