Supervisor - M&S Simply Food

Moto; Trowell; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Customer discount

Pension

Life assurance

Development opportunities

Résumé du poste

Moto is seeking a Supervisor to act as a strong right hand to the Store Manager at our Nottingham area service site. You will lead shifts, ensure smooth operations, and be a brand ambassador for M&S Simply Food products while delivering excellent service in a fast-paced rest-stop environment.

The role offers development opportunities, a competitive package including pension, sick pay, and an annual bonus, with potential for further progression into management.

Qualifications

• Experience leading or supervising teams within retail, hospitality, or customer service.
• Strong communication and decision-making skills under pressure.
• Passion for delivering an excellent customer experience.

Responsabilités

• Lead shifts and ensure smooth operations during busy periods.
• Maintain food safety, health & safety, and compliance standards.
• Drive continuous improvement by monitoring key metrics.
• Model M&S values and service standards in daily work.
• Develop and coach team members through funded qualifications and progression.

Connaissances

People leadership

Customer service

Decision making

Communication

Description du poste

Supervisor, £27,707 per annum, 40 hours per week

Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within one of the nation’s premium grab and go stores, offering M&S Simply Food’s handy range of high-quality food whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*

• Up to 55% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more

• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

• Lead shifts with confidence, ensuring smooth operations during busy trading periods

• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered

• Maintain outstanding food safety, health & safety, and compliance standards at all times

• Monitor performance through key metrics and take action to drive continuous improvement

• Act as a role model for M&S's values, service standards, and ways of working

What you’ll bring to us:

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service

• Passion for delivering a memorable customer experience

• Great communication skills and be comfortable making decisions

• Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

*Please note internally this role is called Team Leader

INDTL