Supervisor - Guildford

Coppa Club; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A renowned restaurant group in Guildford is looking for a team leader to ensure exceptional experiences for guests through outstanding service. The ideal candidate will manage teams effectively, support daily operations, and maintain high standards. Benefits include discounts on food, private event space hires, mental health support, and access to well-being initiatives. Join a dynamic environment where leadership and guest satisfaction are prioritized.

Benefits

50% discount on food and soft drinks

Long service rewards including increased holiday

Discounted room rates at hotels

50% off Private Event Space hires

Health & Wellbeing Support

Mental Health & Legal Guidance

Financial Support & Advice

Access to a wide range of discounts

Access to our Enrichment Days & Events Calendar

Tailored Apprenticeship Programmes

Responsibilities

• Ensure exceptional guest experiences through attentive service and personalized interactions.
• Supervise and support team members, providing guidance and assistance as needed.
• Assist in day-to-day operations, including opening and closing procedures.
• Support in training initiatives to enhance team skills and performance.
• Maintain high standards of cleanliness and hygiene throughout the restaurant.

Skills

Guest experience focus

Team management

Operational support

Training and development

Quality control

Strong communication

Team player

Adaptability

Leadership

Problem-solving

Job description

Responsibilities

• Guest Experience: Ensure exceptional guest experiences through attentive service and personalized interactions.
• Team Management: Supervise and support team members, providing guidance and assistance as needed.
• Operational Support: Assist in day-to-day operations, including opening and closing procedures, cash handling, and resolving guest inquiries.
• Training and Development: Support in training initiatives to enhance team skills and performance.
• Quality Control: Maintain high standards of cleanliness, hygiene, and presentation throughout the restaurant.
• Communication: Liaise with management and other departments to ensure smooth operations and efficient communication.
• Customer Focus: A passion for delivering exceptional customer service and ensuring guest satisfaction.
• Team Player: Excellent teamwork and collaboration skills, with the ability to work effectively with colleagues at all levels.
• Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Leadership: Ability to lead by example and motivate team members to achieve goals.
• Problem-Solving: Strong problem-solving skills and the ability to make sound decisions under pressure.

Benefits

• 50% discount on food and soft drinks across all our brands.
• Long service rewards including increased holiday and access to private healthcare.
• Discounted room rates at our award-winning hotels
• 50% off Private Event Space hires.
• Health & Wellbeing Support.
• Mental Health & Legal Guidance.
• Financial Support & Advice.
• Access to a wide range of discounts from well-known brands.
• Access to our Enrichment Days & Events Calendar.
• Apprenticeship Programmes tailored to YOU.