Supervisor

Wolverine Worldwide; Stretford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global footwear and apparel marketer is seeking a dedicated store team member in Stretford. The ideal candidate will support store management, engage customers with exceptional service, and help achieve sales goals. Responsibilities include store operations, stock management, and ensuring compliance with company policies. Candidates should have experience in customer service and possess the ability to thrive in a fast-paced environment. This position offers a range of benefits, including a generous clothing allowance and training opportunities.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all Sweaty Betty merchandise

25 days holiday (pro-rated if part-time)

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust

Dedicated budget for fitness classes

Access to Sample sales

Health Cash Plan benefit

Enhanced Family Leave policy

Qualifications

• Experience working in a customer-facing role; supervisory experience preferred.
• Comfortable working in a fast-paced environment.
• Availability to work mornings, evenings, weekends, and holidays.

Responsibilities

• Support the store management team in all aspects of running the store.
• Act as a role model for the team by demonstrating a positive attitude.
• Creating amazing experiences for customers through authentic service.
• Achieve sales goals and contribute to store's success.

Skills

Customer service

Flexibility

Adaptability

Education

High School diploma or equivalent

Job description

Overview

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. We are looking for a store team member to support running the store, deliver exceptional customer service, and contribute to store performance. This role involves hands-on store operations, customer engagement, and adherence to company policies and brand standards.

Responsibilities

• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales goals and performance metrics & driving the store's success, by being an ambassador and supporting in local marketing effort.
• Performing other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
• Demonstrate reliability, service orientation, and the ability to work well under pressure; serve as a go-to person in the absence of the Store Manager; be a fountain of knowledge on product and standards.
• Typical duties include administrative and operational tasks and general store security.

Qualifications

• Experience working in a customer-facing role. Supervisory experience is preferred, but not essential.
• Flexible and adaptable; comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles; High School diploma or equivalent.

Company and Diversity, Equity & Inclusion

Wolverine Worldwide is a global marketer with brands such as Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. We are committed to equal employment opportunities and to building an inclusive, diverse, and equitable workplace. We aim to celebrate different perspectives, continuously learn, and challenge ourselves and our partners. We strive to ensure ALL applicants are considered for jobs and to make our job advertising more inclusive.

Benefits

• Generous clothing allowance
• Excellent training & development opportunities
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro-rated if working part-time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust - advice & support tool
• Dedicated budget to attend fitness classes (per store)
• Access to Sample sales
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)
• Enhanced Family Leave policy