Supervisor - Costa Costa · Winchester

Moto; Winchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa*

Staff discount up to 60%

Enhanced benefits including pension

Development opportunities with funded2

Job summary

Moto at Winchester Services is seeking a Supervisor to lead shifts, maintain service standards and drive performance in a busy rest stop cafe environment.

You will inspire the team, deliver exceptional guest experiences, uphold food safety and brand values, and develop through funded qualifications.

Role offers progression within the management team, a competitive salary of £30,000 per year, and flexible work arrangements.

Qualifications

• Experience leading or supervising teams in retail, hospitality, or customer service.
• Ability to deliver a memorable customer experience and maintain brand standards.
• Strong communication skills and comfortable making decisions under pressure.

Responsibilities

• Lead shifts with confidence to ensure smooth operations during busy periods.
• Create a positive, high-energy culture where colleagues feel valued and supported.
• Maintain food safety, health & safety and compliance standards at all times.
• Monitor performance and drive continuous improvement through key metrics.
• Be a role model for Moto's values, service standards and ways of working.

Skills

Leadership

Customer service

Communication

Decision making

Job description

Supervisor

£30,000 per annum - 40 hours per week

Address: Winchester Services, M3, Shroner Wood, Winchester SO21 1PP

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*


• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more


• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance


• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team


• Lead shifts with confidence, ensuring smooth operations during busy trading periods


• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered


• Maintain outstanding food safety, health & safety, and compliance standards at all times


• Monitor performance through key metrics and take action to drive continuous improvement


• Act as a role model for Costa's values, service standards, and ways of working

What you’ll bring to us:

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service

• Passion for delivering a memorable customer experience


• Great communication skills and be comfortable making decisions


• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

*Please note internally this role is called Team Leader

Want to know what it's like to work for us? Find out from our colleague Fabiana