Supervisor - Costa

Moto Hospitality; Carlisle; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Annual bonus up to £3,445pa

60% colleague discount

Enhanced benefits, including pension,

Funded qualifications and development

Job summary

Moto Hospitality in Carlisle is seeking a part-time Supervisor to support the Store Manager and lead shifts during busy periods. You’ll be a brand ambassador, ensuring exceptional service as we transform the UK’s rest stop experience.

Join a team that values development, flexible hours, and a supportive culture. You’ll contribute to food and beverage service, health and safety compliance, and customer satisfaction while progressing along a management pathway.

Qualifications

• Experience leading or supervising teams in retail, hospitality, catering, or customer service.
• Strong communication skills and confident decision-making.
• Ability to work on own initiative and under pressure.
• Passion for delivering a memorable customer experience.

Responsibilities

• Lead shifts to ensure smooth operations during peak periods.
• Create a positive, high-energy culture where colleagues feel valued and supported.
• Maintain outstanding food safety, health and safety, and compliance standards.
• Monitor performance and drive continuous improvement.
• Act as a role model for our brand values and service standards.

Skills

Team leadership

Communication

Decision making

Initiative

Customer service

Job description

Supervisor, £27,707 FTE, Part time Hours

Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

What you’ll bring to us:

If you're a Shift Manager, Team Leader, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

• Please note internally this role is called Team Leader

Want to know what it's like to work for us? Find out from our colleague Fabiana