Supervisor - Costa

Moto; Pontlliw; On-site; GBP 27,000; Full time

Job summary

A leading motorway service provider is seeking a Supervisor in Pontlliw to lead a team, deliver exceptional customer service, and maximize profit through effective leadership. This role involves responsibilities such as achieving brand standards, processing stock orders, and providing coaching. Candidates should have team leadership experience and a passion for customer satisfaction. Flexible working arrangements are available, supporting work-life balance. Join now and be part of the transformation at UK rest stops.

Benefits

Annual bonus up to £3,445

60% colleague discount on brand products

Enhanced benefits including pension and sick pay

Development opportunities with funded qualifications

Qualifications

• Previous experience of leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading teams to achieve excellent brand standards.
• Maximizing profit by driving sales and controlling costs.
• Providing coaching and feedback to Team Members.

Skills

Leading a team

Delivering customer experience

Communication skills

Job description

Supervisor

£26,900 per annum – 40 hours per week

Address: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GT

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Where our customer’s journey pauses, yours just begins.

Apply today!

Want to know what it's like to work for us? Find out from our colleague Fabiana

*Please note internally this role is called Team Leader