Supervisor - Costa

Moto; Marshfield; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa*

Up to 60% discount for colleagues &amp

Enhanced benefits (pension, sick pay,…

Development opportunities

Job summary

Moto Leigh Delamere Services seeks a Supervisor to lead the unit with enthusiasm, uphold brand standards and deliver outstanding service while supporting the store manager in daily operations.

You will guide and coach team members, drive sales, manage stock, and help set targets. A clear path for development is provided through funded qualifications and progression opportunities within the management team.

Qualifications

• Experience leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.
• Great communication and decision-making under pressure.
• Ability to work on own initiative.

Responsibilities

• Lead teams to deliver brand standards and customer service.
• Maximise profit by driving sales and controlling costs.
• Process stock counts and orders.
• Partner with Store Manager to set team targets.
• Coach and provide feedback, identify training needs.
• Own customer feedback, respond timely.
• Support team with preparing food and refreshments.

Skills

Team leadership

Customer service

Communication

Decision making

Initiative

Job description

Supervisor

£28,500 per annum - 40 hours per week

Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*

• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more

• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service

• Maximising profit by driving sales and controlling costs

• Processing stock counts and orders

• Partnering with the Store Manager in setting targets for the team to achieve

• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed

• Taking ownership of customer feedback, responding appropriately in a timely manner

• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable

• Passion for delivering a memorable customer experience

• Great communication skills and be comfortable making decisions

• Ability to work on own initiative ad make reasoned decisions under pressure

You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Where our customer’s journey pauses, yours just begins.

*Please note internally this role is called Team Leader

Want to know what it's like to work for us? Find out from our colleague Fabiana