Supervisor - Costa

Moto Hospitality; Hullavington; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual bonus (£3,445)

60% colleague discount

Pension & life assurance

Development opportunities

Job summary

Moto Hospitality at Leigh Delamere Services (M4, Chippenham) is seeking a Supervisor to lead the unit, act as a brand ambassador, and deliver exceptional service in a busy rest stop environment.

The role offers £28,500 per annum for 40 hours per week with a strong focus on customer experience, team leadership, and operational excellence.

Qualifications

• Experience leading or supervising a team.
• Passion for delivering a memorable customer experience.
• Strong communication and decision-making skills.
• Ability to work on own initiative under pressure.

Responsibilities

• Lead your team to deliver excellent brand standards and customer service.
• Maximise profit by driving sales and controlling costs.
• Process stock counts and place orders as needed.
• Partner with the Store Manager to set targets and coach staff.
• Provide coaching, identify training needs, and respond to feedback.
• Support team with food and beverage preparation.

Skills

Team leadership

Customer service

Communication

Decision making

Initiative

Job description

£28,500 per annum - 40 hours per week

Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

Supervisor
£28,500 per annum - 40 hours per week
Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB
As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.
What We Offer Our Supervisors

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
  

What You Will Be Doing As a Supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments
  

What You’ll Bring To Us

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure
  

You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins.

• Please note internally this role is called Team Leader
  

INDTL
Want to know what it's like to work for us? Find out from our colleague Fabiana