Supervisor - Costa

Moto Hospitality

Trowell

On-site

GBP 25,000 - 30,000

Full time

10 days ago

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Benefits offered by this job

Annual bonus

Colleague discount

Pension

Life assurance

Development opportunities

Job summary

Moto Hospitality is hiring a Supervisor at Trowell Services, near Nottingham, to lead shifts, uphold standards, and deliver exceptional customer experiences in a busy, high-traffic rest stop. The role offers a competitive salary of £27,700 with a 40-hour week and development opportunities to progress into management.

You will be the strong right hand to the Store Manager, promoting Costa Coffee service standards and working with a supportive team to maintain safety and excellent customer

Qualifications

Experience leading or supervising teams in retail, hospitality, or customer service.
Passion for delivering memorable customer experiences.
Strong communication and be comfortable making decisions.

Responsibilities

Lead shifts to ensure smooth operations during busy trading periods.
Create a positive, high-energy culture where colleagues feel valued.
Maintain food safety, health & safety, and compliance standards.
Monitor performance with key metrics and drive improvement.
Act as a role model for Costa's values, service standards, and ways of working.
Support the Store Manager and team as needed.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Supervisor - £27,700 - 40 hours per week

Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day.

The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What We Offer Our Supervisors

Annual bonus up to £3,445pa*
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What You Will Be Doing As a Supervisor

Fabulous development opportunities including funded qualifications, leading to the next step in the management team
Lead shifts with confidence, ensuring smooth operations during busy trading periods
Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
Maintain outstanding food safety, health & safety, and compliance standards at all times
Monitor performance through key metrics and take action to drive continuous improvement
Act as a role model for Costa's values, service standards, and ways of working

What You’ll Bring To Us

Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
Passion for delivering a memorable customer experience
Great communication skills and be comfortable making decisions
Ability to work on own initiative ad make reasoned decisions under pressure

If you're a Shift Manager, Team Leader, Barista Maestro, Supervisor or Duty Manager ready to step up, take on more responsibility and accelerate your career into management, we want to hear from you.

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.