Supervisor - M&S Simply Food

Moto Hospitality; Stone; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual bonus

Staff discount

Pension

Life assurance

Job summary

Moto Hospitality operates motorway service areas in the UK and is seeking a Supervisor who will be the strong right arm to the store manager, empowered to run the unit like it’s yours. You’ll lead teams, deliver high-quality service, and champion the brand as we transform the rest stop experience.

The role is 40 hours per week, with a salary of £27,707 per annum and an annual bonus up to £3,445. Benefits include enhanced pension, sick pay, and life assurance, plus staff discounts.

Qualifications

• Experience leading or supervising a team is desirable.
• Passion for delivering memorable customer experiences.
• Strong communication skills and ability to make decisions.
• Ability to work on own initiative and under pressure.

Responsibilities

• Lead teams to deliver brand standards and customer service.
• Drive sales and manage costs to maximise profit.
• Prepare stock counts and process orders.
• Collaborate with Store Manager to set team targets.
• Coach team members and address training needs.
• Respond to customer feedback promptly.

Skills

Team leadership

Customer service

Communication

Decision making

Coaching

Job description

Supervisor, £27,707 per annum, 40 hours per week

Address: Stafford Services, M6 northbound between Junction 14 and 15, Stone, Staffordshire, ST15 0EU

As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering M&S Simply Food’s handy range of high-quality food and exceptional service as we transform the UK’s rest stop experience

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner

What you’ll bring to us:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Where our customer’s journey pauses, yours just begins.

• Please note internally this role is called Team Leader.

INDTL