Supervisor

Pavers Shoes; Otley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company is looking for a part-time Supervisor in Otley, England. This role requires a customer-focused individual who can inspire and support a team in delivering exceptional service. Responsibilities include coaching staff, managing store operations, and achieving sales targets. The position offers a pay rate starting at £12.10 per hour, increasing with training completion, alongside various employee benefits including discounts and career development programs.

Benefits

Generous Staff Discount

Holiday Entitlement

Company Contribution Pension

Access to Pavers Foundation

Access to Pavers Academy

Wellbeing and financial support

Qualifications

• Experience in a supervisory or keyholder role is preferred.
• Strong passion for delivering excellent customer service.
• Ability to motivate and inspire a team.

Responsibilities

• Support management in daily store operations and team development.
• Deliver high levels of customer service, advising on shoe care and accessories.
• Drive the achievement of Key Performance Indicators (KPIs).

Skills

Customer service

Team leadership

Communication

Job description

Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?

Do you like to lead by example and motivate a team to achieve results?

Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?

You may be a Supervisor, aspiring Supervisor or have keyholder experience, and be someone who loves giving an amazing experience to all customers, then this could be the opportunity for you! Our stores are like family, which offer a nurturing environment to learn, grow and thrive in, whilst having fun at work.

You will deliver consistently high levels of customer service, advising on shoe care, handbags, and accessories to compliment a customer’s needs. Working closely with the store management team, you will inspire and support your team in creating a customer-first culture, giving genuine, honest, and knowledgeable advice on our products.

We have a part time Supervisor opportunity to join our Pavers team in Otleyon a 16hours over 4 days per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Supervisor

£12.10 per hour

Once you complete the required retail induction PaSS stages your pay will increase to £12.35 per hour

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Supervisor

• You will support the management team in the day to day running of the store and coaching and developing the team, driving the achievement of the KPI’s
• Deliver consistently high levels of customer service, advising on shoe care and accessories to compliment a customer’s needs
• Be self-aware, being able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team
• Live and breathe Pavers DNA, always leading by example