Supervisor

Harrods; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury department store in the UK is seeking a hands-on Restaurant Supervisor to lead the front-of-house team and ensure exceptional dining experiences. The ideal candidate will have proven experience in hospitality management, strong leadership skills, and a passion for delivering excellent service. This role involves overseeing daily operations, managing staff, and driving sales. Competitive salary up to £16.50ph plus benefits including a company pension and generous holiday allowance.

Benefits

Competitive salary up to £16.50ph

Excellent benefits package

30 days’ holiday

Up to 33% in-store discount

Flexible working

Qualifications

• Proven experience in hospitality management.
• Ability to motivate and lead a team.
• Strong communication skills.

Responsibilities

• Lead and motivate the front-of-house team.
• Manage daily operational responsibilities.
• Ensure health & safety compliance.

Skills

Hospitality management

Leadership

Customer service

People management

Job description

As a Restaurant Supervisor, you'll play a key role in supporting the Management Team to deliver an exceptional dining experience. You'll lead and motivate the front‑of‑house team, ensuring smooth operations and consistently high service standards. Your focus will be on creating memorable moments for every guest, driving sales, and maintaining operational excellence. From managing the waiting staff to resolving challenges on the spot, you'll go above and beyond to keep everything running seamlessly. This is a hands‑on role where you'll help the business and your team meet and exceed expectations, ensuring that every detail contributes to a world‑class restaurant experience.

Responsibilities

You'll have proven experience in hospitality management. Beyond your expertise, you bring genuine passion and enthusiasm for the industry. Your leadership style is hands‑on and inspiring – you communicate clearly, lead by example, and motivate your team to deliver exceptional service every time. You will also manage daily operational responsibilities, including health & safety compliance, NPS monitoring, waste control and reporting, staff scheduling, and cash handling procedures. Identify and create sales activity for your team through the implementation of upselling programs and incentives. Demonstrate exceptional people management skills, coaching and guiding the team to achieve their best. Have the ability to build strong, effective working relationships with stakeholders across the business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

About Harrods

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make a visit to our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise To You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Benefits

• The amount of tronc you receive will vary and is not guaranteed by either Harrods Ltd or the Troncmaster. However, the Troncmaster will always distribute 100% of funds available each period according to the Rules, a copy of which will be provided to all members.
• An excellent benefits package.
• A competitive salary up to £16.50ph (generous base salary and service charge).
• Company pension.
• Flexible working.
• 30 days’ holiday (including bank holidays) and your birthday off.
• Up to 33% in‑store discount and access to our employee high‑street discount portal.
• Uniquely Yours.