Supervisor

Moto; Alderton; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £3,445pa

Up to 55% staff discount

Enhanced benefits (pension, sick pay,

Development opportunities

Job summary

Moto is hiring a Supervisor at Leigh Delamere Services (M4, Chippenham, Wiltshire) to be the strong right hand to the Store Manager, leading shifts and championing our premium Pret-branded range of wraps, baguettes and coffee. 40-hour week, £28,500 per year.

You’ll drive service excellence, maintain food safety standards, and develop teams with enthusiasm, delivering outstanding guest experiences across busy trading periods.

Qualifications

• Experience leading or supervising teams in retail, hospitality, or customer service.
• Ability to drive service excellence and guest satisfaction.
• Strong communication and decision-making under pressure.

Responsibilities

• Lead shifts with confidence and manage operations during busy periods.
• Create a positive, high-energy culture where colleagues feel valued.
• Maintain food safety and health and safety standards at all times.
• Monitor performance and drive continuous improvement.
• Model Pret values and service standards in daily work.

Skills

Leadership

Customer service

Communication

Decision making

Job description

Supervisor - £28,500 pa - 40 hours per week

Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LB

As a Supervisor, you'll be the strong right hand to your Store Manager, taking the lead when needed and helping to keep the unit running smoothly and successfully every day. The role is simple, to be an enthusiastic leader and brand ambassador to work within one of the nation's premium fresh food and coffee brands, serving Pret's range of high-quality, freshly prepared wraps, baguettes and organic coffee, whilst delivering exceptional service as we transform the UK's rest stop experience.

What we offer our Supervisors

• Annual bonus up to £3,445pa*
• Up to 55% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor

• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Pret's values, service standards, and ways of working

What you'll bring to us

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Moto, a place where ambition grows, careers click into gear, and potential travels far.

Please note internally this role is called Team Leader