Supermarket & Retail Outlets Manager

inploi; Mablethorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Retail Revenue Manager in Mablethorpe to lead a dynamic team in delivering exceptional customer experiences across various outlets. This full-time role requires strong leadership abilities, a passion for guest satisfaction, and experience in retail management. Responsibilities include team motivation, performance management, resource allocation, and ensuring compliance with health and safety regulations. If you thrive in a fast-paced environment and have a keen eye for detail, we invite you to apply.

Benefits

Up to 10% Annual Bonus

Qualifications

• Proven experience in management roles within retail or hospitality.
• Strong leadership and communication skills required.
• Exceptional customer service and problem-solving abilities essential.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Ensure guest satisfaction and improve service continually.
• Monitor and provide feedback on team performance.

Skills

Leadership

Customer service

Problem solving

Organisational skills

Multitasking

Job description

Position: Retail Revenue Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Retail Revenue Manager, where you’ll make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets.

As the Retail Revenue Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll be the driving force behind exceptional guest experiences across our supermarket, gift shops, and vending outlets, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.