Summer Residence Supervisor

EF Education First Gruppe; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global educational organization is seeking individuals to join the Summer Residence Team in Oxford. The role focuses on ensuring a safe and comfortable living environment for international students. Responsibilities include administration at the student reception and conducting welfare checks. Ideal candidates should be attentive to detail and have excellent customer service skills. Accommodation and full board are provided for the duration of the contract. Embrace this opportunity to work in a diverse and supportive environment.

Benefits

Accommodation provided

Full board included

International environment

Qualifications

• Must be a team player that can lead from the front and be outgoing.
• Passionate about customer service and providing quality.
• Must work well under pressure in a fast-paced environment.

Responsibilities

• Ensure smooth running of administration tasks at student reception.
• Conduct attendance and welfare checks as per policies.
• Provide high-level customer service at all times.

Skills

Customer service

Attention to detail

Team player

Ability to work under pressure

Job description

Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare of our international students and helping them feel at home while in the UK? If so, challenge yourself this summer by working with EF Education First summer camp in Oxford.

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF Oxford Brookes has an exciting opportunity to support the Summer Residence Team, ensuring our international students are well cared for and that a safe and comfortable living environment is maintained at all times. This is an ideal role for anyone who is passionate about customer service, working with international students and with a strong ability to work independently and take ownership of situations. This role is available for 8 weeks during June, July & August.

Responsibilities

• A constant presence at the student reception during the daytime based at our sole residence to ensure the smooth running of administration tasks relating to residence work such as preparing arrival information, organising keys and handling student queries
• Follow up on attendance and welfare checks throughout the day in accordance with EF’s Safeguarding and Missing Student policies
• Discuss requirements for any students with special needs with the Welfare Lead and additional housing needs with the Residence Manager
• Dealing directly with residence supplier to solve issues that may arise such as student lock-outs, or report maintenance issues to the supplier as required or directed by students and their leaders
• Ensure follow up to maintenance reports is efficient and effective
• Ensure standards of rooms and quality of services are maintained by conducting weekly building and room checks
• Toensure the residences provide a comfortable, safe living environment
• Tomaintain EF policies,accreditation criteriaand Golden Rules
• Toprovidethe highest level of customer service at all times
• Tohelp maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
• Re-allocate any last minute booking or changes within residential accommodation on internal allocation system
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Ensures theSummer ResidenceManager isinformed about residence availability.
• Ensures allocationinformationsent to residence suppliersis accurate and on time
• Assists witharrival & departure documentsand preparation of keys for all arrivals
• Ensures access to basic cleaning materials, spare bedding and ready to do essential emergency cleaning if required for unexpected arrivals
• Follows up any disciplinary issuestogether with the Summer Residence Managerand ensures sanctions are applied in line with EF’sresidence rules and regulations
• Liaises with welfare team regarding any issues reported for residential students
• Shares emergency duty on a rota basis
• Reporting totheSummer ResidenceManager

Requirements

• Must be a team player that can lead from the front, be outgoing and have great attention to detail
• You should be passionate about customer service and providing quality
• Ability to work under pressure and in a high paced environment
• In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!
• All offers are subject to a clear enhanced DBS checkand two references
• Right to work in the UK upon the commencement of your contract
• This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this

Why you will love working with EF Oxford Brookes

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• External trainings on safeguarding and mental health first aid

What do our staff say?

“I love being exposed to different cultures and I get to practice other languages.”

“There is never a boring day.”

“I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.”

“It’s a pleasure to come to work so I can see my amazing colleagues and students from around the world.”

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

Want to learn more about life at EF? Follow us on social.