Summer Homestay Coordinator

EF Education First Gruppe; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An international education organization is seeking Homestay Coordinators for summer 2026 in Oxford, UK. Responsibilities include managing accommodation records, handling student and host queries, and providing excellent customer service. Ideal candidates will have strong customer service experience, attention to detail, and fluency in English. This fixed-term role from April/May to August offers a unique opportunity to work in a dynamic international environment while enhancing your CV with a global leader in education.

Benefits

International working environment

Career enhancement opportunities

Pre-summer training

Option for live-in position with accommodation

Qualifications

• Previous experience in tele-sales or face-to-face customer service.
• Organized with a high level of attention to detail.
• Capable of using own initiative.
• Right to work in the UK upon commencement.

Responsibilities

• Process and maintain homestay accommodation records.
• Assign accommodation to students in the internal system.
• Manage the Homestay program during peak season.
• Handle and close complaints in a timely manner.

Skills

Customer service experience

Attention to detail

Fluency in English

Organizational skills

Job description

EF Oxford International Language Campus is looking for friendly, empathetic and customer-focused individuals to join our team as Homestay Coordinators for summer 2026.

- Fixed-term contract between April/May - August 2026

By building strong relationships with hosts and students, you’ll help create a positive, enriching homestay experience. Coordinating placements and resolving queries, you’ll be central to delivering excellent care and customer service throughout the summer period.

If you’re empathetic, personable and eager to gain experience within international business, we encourage you to apply.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Processing & maintaining homestay accommodation records using the EF’s own accommodation database
• Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations
• Ownership of the Summer School (based at Oxford Brookes University) homestay programme during peak season from June until August
• Closing complaints in a timely manner either from students or their hosts and escalating to Homestay Manager where appropriate
• Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current hosts, ensuring it is kept up to date
• Providing pre-departure accommodation information to hosts about arriving students
• Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary
• Ensuring student details are provided accurately each week for arriving and departing students
• Provide a high level of customer service to our students and hosts
• Support students and host families with move and transfer requests when necessary
• Strive to improve the quality of our homestay provision
• Shares emergency duty of Summer School phone on a rota basis during peak season

Requirements

• Previous experience in tele-sales and/or face-to-face customer service experience
• Experience in a language-learning environment (desired)
• Organised with a high level of attention to detail
• Capable of using your own initiative
• Complete fluency in English
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK upon commencement of your contract

Why you will love working with EF

• Work in a truly international environment
• Boost your CV this summer with a world renowned organisation
• Pre-summer online and in person trainings
• Ambition is nurtured and career enhancement opportunities are available post summer
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Access to EF Hello language learning
• Option to be a live-in position where accommodation and board is provided in return for residential duties (conditions apply)

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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