Studio Support Trainer (Beauty Therapist) - London

FaceGym; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty fitness studio in London is seeking a versatile Studio Support Trainer. This role blends operational support with facial training across six locations, offering flexibility and a focus on customer satisfaction. Ideal candidates have NVQ Level 3 in Beauty Therapy and exceptional customer service skills. Enjoy competitive hourly pay, commission on sales, and unique perks including discounts on products.

Benefits

Generous commission on retail sales

Exclusive discounts on services

50% off FACEGYM products

Access to employee assistance program

Qualifications

• Must be flexible and available to work on weekends.
• Previous experience in beauty therapy spa or retail.
• Exceptional customer service skills.
• Confident communicator with experience in an online booking system.

Responsibilities

• Ensure smooth execution of studio operations.
• Deliver expert facial workouts.
• Educate customers on skincare and products.
• Maintain hygiene and safety standards.

Skills

Customer service skills

Communication

Teamwork

Flexibility

Education

NVQ Level 3 Beauty Therapy qualification or equivalent

Tools

Zenoti booking system

Job description

Job Details

Studio Support Trainer (Beauty Therapist) - London Position : Studio Support Trainer

Reporting To

Studio Manager

Locations

Across all 6 London studio locations: Coal Drops Yard, Notting Hill, St Johns Wood, Kings Road, Selfridges.

Salary

18 / hour + commission on service & product sales

Availability

Must be available to work across weekdays and weekends.

Our Company FACEGYM

We are the first of its kind and a unique facial fitness experience, and we are in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our studios, on our Digital Studio, and at home. We are based in central London, working across the UK & USA.

Job Summary

We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands‑on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required. It will provide on‑demand coverage across our six London locations based on trainer call‑outs, holidays, and business needs – sometimes at short notice.

Key Responsibilities

Studio Support Trainer Studio Lead Responsibilities

• Ensure the smooth execution of studio operations, including front‑of‑house duties such as self‑check‑in and self‑check‑out, calling clients, managing walk‑ins, and selling gift cards.
• Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
• Handle bookings, cancellations, and client intake, ensuring a frictionless experience.
• Own the self‑check‑in and self‑check‑out customer experience execution, maintaining high service standards.
• Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
• Address customer concerns professionally, resolving issues both in‑person and over the phone.
• Manage opening and closing duties as a key holder, ensuring studio readiness.
• Monitor stock level checks as needed and produce end‑of‑day studio reporting.

Trainer Responsibilities

• Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
• Build strong client relationships to increase retention and rebooking rates.
• Educate customers on skincare, products, and treatments, leveraging upsell opportunities.
• Uphold hygiene, health & safety standards, ensuring a pristine studio environment.
• Stay updated on the latest FACEGYM techniques and product innovations.
• Operate efficiently within the Zenoti booking system to manage appointments, client records and the self‑check‑out process.
• Represent the brand professionally at all times, maintaining a well‑groomed appearance.
• Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey.

Person Specification

• NVQ Level 3 Beauty Therapy qualification or equivalent.
• Must be flexible and available to work on weekends.
• Previous experience in beauty therapy spa, or retail.
• Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience.
• Confident communicator with experience in an online booking system (Zenoti experience is a plus).
• A team player with strong interpersonal skills and the ability to inspire and support colleagues.
• Flexible availability, including weekdays, weekends, and evenings.
• Comfortable working across all six London locations as required at short notice.

Our Brand Values

Teamwork, Adaptability, Ownership, Respect.

Perks

• Generous commission on retail sales.
• Exclusive discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product perks: Get 50% off FACEGYM products to help you look and feel your best.
• Supportive resources: Access our free and confidential employee assistance program for personal and professional well‑being.