Student Support Adviser - Helpdesk & Admin Support

Brockenhurst College; Brockenhurst; On-site; GBP 25,000; Full time

Job summary

An educational institution in the New Forest seeks a dedicated Student Support Adviser to deliver high-quality customer service and administrative support. The role involves assisting students and parents, maintaining confidentiality, and supporting college events. Ideal candidates will have GCSEs, office work experience, and teamwork ability. A competitive salary of £24,617 annually along with benefits like a local government pension scheme and gym access is offered.

Benefits

25 days leave plus bank holidays

Employee Assistance Programme

On-site Nursery

Local Government Pension Scheme

Free eye care vouchers

Free secure onsite parking

Discounts on shopping and healthcare

Access to onsite Gym and sports facilities

Weekly staff football

Qualifications

• GCSEs or equivalent with Grade C (4) in English and Mathematics.
• Office based work experience is preferred.
• Ability to use Microsoft Office applications like Word and Excel.

Responsibilities

• Deliver efficient service at Helpdesk and Reception.
• Prepare documentation using various media formats.
• Safely dispose of confidential materials.
• Assist students and parents in accessing college systems.
• Provide accurate information via email, telephone, and in person.
• Handle incoming calls to the college switchboard.
• Support college events such as Open Evenings and Enrolment Days.
• Maintain confidentiality and professionalism.
• Provide administrative support to Directors.

Skills

Customer service skills

Teamwork

Flexibility in working pattern

Microsoft Office applications

Education

GCSEs including Grade C in English and Mathematics

Job description

An educational institution in the New Forest seeks a dedicated Student Support Adviser to deliver high-quality customer service and administrative support. The role involves assisting students and parents, maintaining confidentiality, and supporting college events. Ideal candidates will have GCSEs, office work experience, and teamwork ability. A competitive salary of £24,617 annually along with benefits like a local government pension scheme and gym access is offered.