Student Services Administrator

Cambridge Regional College; Hartford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in the UK seeks a Customer Service Administrator to support students at the Student Services Hub. The role involves welcoming students, ensuring access to information, and performing various administrative tasks. Ideal candidates should have excellent customer service skills, effective communication, and a collaborative approach. Experience in an administrative role and Level 2 English and Maths qualifications are required. Enjoy generous benefits including holiday leave and gym membership.

Benefits

Generous holiday leave

Discounted rates on college courses

Free gym membership option

Free independent telephone counselling service

Qualifications

• Ability to establish rapport and work with young people.
• Experience of working in an administration or customer service role.
• Good understanding of safeguarding and responsibilities.

Responsibilities

• Provide high quality customer service for students and visitors.
• Ensure a consistent presence at the customer service desk.
• Support the Careers & Work teams by booking appointments.

Skills

Excellent customer service skills

Effective verbal and written communication skills

Ability to problem solve

Data entry and administration

Collaborative approach

Understanding of GDPR

Experience in administration or customer service

Education

Level 2 English and Maths qualifications (or equivalent)

Tools

Office packages

Job description

Overview

As first point of contact for students, staff and visitors to our Student Services Hub, you will provide a warm welcome and support to help users access relevant services.

You will communicate and collaborate with all Student Services teams to triage student needs, provide initial information and signposting to ensure student needs are met. You will work especially closely with the Careers & World of Work team to provide initial course information for students and prospective students in person, via telephone and email.

You will enjoy a variety of administration tasks in a customer service environment, including booking appointments, responding to enquiries and working flexibly to prioritise support for students. You will be a confident IT user with attention to detail when recording data.

This role is based at Cambridge campus. There may be occasional need to travel to Huntingdon for training days or to support with open days and events.

Primary Duties

• Providing high quality customer service for students, prospective students and visitors.
• Ensuring a consistent presence at the customer service desk, meeting and greeting all students entering The Hub to ensure they receive appropriate triage and excellent student service.
• Providing initial information and signposting for students on a range of topics, including course information and financial support options.
• Coordinating a centralised diary and booking system, including booking appointments and greeting visitors.
• Signing students in and out of college in accordance with procedure.
• Supporting the Careers & World of Work teams by monitoring inboxes, booking careers appointments and providing initial information and advice for students and prospective students via email, telephone and in person.
• Keeping accurate records of interactions with students and customers on electronic systems, in accordance with process.
• Working collaboratively to identify customer needs and refer to relevant services.

Qualifications

• Excellent customer service skills.
• Effective verbal and written communication skills.
• A thorough approach to interpreting student/customer need and initiative to problem solve queries.
• Ability to establish rapport and work with young people, who may be vulnerable / disadvantaged, with understanding and patience.
• Ability to record and administer data accurately.
• A collaborative approach, with flexibility to adapt tasks in response to needs of the team and students.
• A good understanding of GDPR and relevant procedures to keep information secure.
• A good understanding of safeguarding and responsibilities when supporting young people and vulnerable adults.
• A welcoming demeanour and ability to communicate patiently and sensitively with a range of people with diverse needs.
• Experience of working in an administration or customer service role.
• Level 2 English and Maths qualifications (or equivalent).
• Confidence using Office packages, emails and systems to record data.

Benefits

• Generous holiday leave entitlement plus bank holidays.
• Generous pension scheme.
• Discounted rates on Apple products.
• Free gym membership option and discounted classes.
• Discounted rates on college courses.
• BUPA Health Expenses cash plan and Occupational Health services.
• Free on-site car parking.
• Exclusive discounts for high street and online stores with Rewards@CRC.
• On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus).
• Free independent telephone counselling service with our Employee Assistant Programme.
• Staff Development opportunities.

About Cambridge Regional College

Cambridge Regional College is a large and inspirational centre of learning with campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields.

CRC is a college to be proud of and to be in. We value our staff as we understand they make a difference in transforming lives and as such our investment in our staff has been formally recognised in being accredited with Investors in People Gold status.

Safeguarding Statement

Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment.

Pre-employment Checks

All appointments are subject to satisfactory pre‑employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).

Hiring Policy

The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.