Student Residence Services Specialist (Part-Time)

Homes for Students; Nottingham; On-site; GBP 9,400 - 11,000; Part time

Benefits offered by this job

25 days holiday (pro-rated)

Retail discounts

Birthday leave

Cycle-to-work scheme

Charity days

Qualification support

Job summary

Homes for Students in Nottingham is hiring a Residence Services Assistant to welcome students, support reception and provide day-to-day help desk assistance. You will also back-office support to operations and the General Manager, aiding smooth open days, intake, departures, and daily contact with students and visitors.

The role requires exceptional customer service, strong IT skills, and excellent communication.

Qualifications

• Exceptional customer service skills with a patient attitude.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Professional and accurate information presentation skills.
• Ability to prioritise workload and meet deadlines autonomously.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide warm and friendly meet-and-greet, reception support and help desk assistance.
• Provide back-office administrative support to operations and GM.
• Support open days, intake days and departures; assist students, visitors and external contacts daily.
• Deliver cheerful, attentive reception services and uphold high customer care standards.
• Handle inquiries via email, website, telephone and in person with accurate information.
• Manage a professional helpdesk and telephone service, responding promptly to queries.
• Remain organised in a busy role and resolve complaints as needed.

Skills

Customer service

MS Office

Learning ability

Communication

Workload prioritisation

Team player

Customer service exp

Job description

Homes for Students in Nottingham is hiring a Residence Services Assistant to welcome students, support reception and provide day-to-day help desk assistance. You will also back-office support to operations and the General Manager, aiding smooth open days, intake, departures, and daily contact with students and visitors.

The role requires exceptional customer service, strong IT skills, and excellent communication.