Student Experience Host: Front Desk & Community Builder

Hello Student®; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Life assurance

Share save scheme

Family leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

Volunteer day

Job summary

Unite Group, partnering with Hello Student, invites applications for a Student Experience Team Member in Nottingham. You will deliver a warm, safe, and inclusive environment, welcome students at reception, resolve issues quickly, lead flat viewings, and help organise vibrant community events.

You’ll engage with students daily, drive bookings, and contribute to a place they’re proud to call home. The role requires 37.5 hours weekly, 7am–9pm shifts with a rota on weekends.

Qualifications

• Excellent customer service skills, ideally with a background in hospitality or retail.
• Warm, caring and approachable; confident in communicating with students.
• Strong time management and organisational skills to handle multiple responsibilities.
• Willingness to be a brand ambassador and support wellbeing and safety.

Responsibilities

• Providing a friendly front of house reception and building rapport with students.
• Responding quickly to student feedback and guiding them to the right support.
• Supporting sales through viewings, answering enquiries, and attending university and housing events.
• Helping deliver community-building events with Resident Ambassadors.
• Maintaining a safe, clean environment that students are proud to call home.
• Work with day and night teams to ensure seamless service and handovers.
• Support wellbeing or welfare matters and take action when something isn’t right.
• Be a brand ambassador, living CARE principles: Connect, Act, Respect, and Encourage.

Skills

Customer service

Hospitality experience

Communication

Time management

Job description

Unite Group, partnering with Hello Student, invites applications for a Student Experience Team Member in Nottingham. You will deliver a warm, safe, and inclusive environment, welcome students at reception, resolve issues quickly, lead flat viewings, and help organise vibrant community events.

You’ll engage with students daily, drive bookings, and contribute to a place they’re proud to call home. The role requires 37.5 hours weekly, 7am–9pm shifts with a rota on weekends.