Student Housing Concierge & Helpdesk

Homes for Students; Exeter; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday + BH

Retail discounts

Birthday day off

Cycle-to-work

Charity days

Qualification support

Job summary

Homes for Students in Exeter is seeking a Resident Services Assistant to deliver cheerful reception, helpdesk support, and administrative assistance to the operations team. You will welcome students and visitors, respond to queries, and ensure a smooth daily experience on campus.

The role emphasizes excellent customer care, strong IT skills with Microsoft Office, and the ability to stay organised in a busy environment. A proactive team player with a flexible approach will thrive here.

Qualifications

• Exceptional customer service skills.
• Experience using Microsoft Office software.
• Ability to present information accurately and professionally.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm reception, meet and greet, and help desk assistance.
• Deliver back-office administrative support to operations and GM.
• Assist with open days, intake days, departures, and daily inquiries from students and visitors.
• Handle inquiries via email, phone, website, and in person with accurate information.

Skills

Customer service

Microsoft Office

Communication

Teamwork

Time management

Problem solving

Organisational skills

Adaptability

Job description

Homes for Students in Exeter is seeking a Resident Services Assistant to deliver cheerful reception, helpdesk support, and administrative assistance to the operations team. You will welcome students and visitors, respond to queries, and ensure a smooth daily experience on campus.

The role emphasizes excellent customer care, strong IT skills with Microsoft Office, and the ability to stay organised in a busy environment. A proactive team player with a flexible approach will thrive here.