Student Residence Services Concierge

Homes for Students; West of England; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

25 days holiday

Retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Qualification support

Job summary

Homes for Students is seeking a Residence Services Assistant in the West of England, working 40 hours per week, 9:00am–5:30pm, Monday to Friday. You will provide a warm welcome, reception support and front-desk assistance to students, visitors and staff, while supporting back-office functions for the operations team and General Manager.

You will deliver outstanding customer care, handle inquiries via multiple channels, and contribute to a busy, student-centered environment with organised,

Qualifications

• Exceptional customer service at all times.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Proficient in presenting information accurately, professionally.
• Experience prioritising workload to meet deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm meet-and-greet service, reception support and help desk assistance.
• Contribute to back-office functions with administrative support to the operations team and General Manager.
• Support open days, intake days and departures and assist students, visitors and external contacts daily.
• Deliver cheerful and attentive reception services and maintain high standards of customer care.
• Handle customer and visitor inquiries via email, website, telephone and in person.
• Operate a professional helpdesk and respond promptly to student queries.

Skills

Exceptional customer service

Microsoft Office

Fast learner

Communication skills

Team player

Customer service experience desirable

Job description

Homes for Students is seeking a Residence Services Assistant in the West of England, working 40 hours per week, 9:00am–5:30pm, Monday to Friday. You will provide a warm welcome, reception support and front-desk assistance to students, visitors and staff, while supporting back-office functions for the operations team and General Manager.

You will deliver outstanding customer care, handle inquiries via multiple channels, and contribute to a busy, student-centered environment with organised,