Student Housing Reception & Helpdesk Assistant (25h/wk)

Central Operations; Reading; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Qualification support

Job summary

Homes for Students is seeking a Resident Services Assistant for Berkshire House in Reading. This role is 25 hours per week, Monday to Friday, delivering cheerful reception services and helping students, visitors and staff.

You will provide helpdesk support, handle inquiries and support back-office operations for the General Manager. The ideal candidate will have strong IT and customer care skills, an ability to stay organized in a busy setting, and work with a values-driven team to put students

Qualifications

• Exceptional customer service skills and a helpful attitude.
• Proficiency with Microsoft Office and IT systems.
• Strong communication and interpersonal abilities.

Responsibilities

• Provide a warm meet and greet, reception support and help desk assistance.
• Deliver admin support to operations team and General Manager.
• Assist with open days, intake days and departures for students and visitors.
• Respond to student queries via email, website, telephone and in person.
• Address and resolve student complaints with professionalism.

Skills

Customer service

IT skills

MS Office

Communication

Team player

Tools

Microsoft Office

Job description

Homes for Students is seeking a Resident Services Assistant for Berkshire House in Reading. This role is 25 hours per week, Monday to Friday, delivering cheerful reception services and helping students, visitors and staff.

You will provide helpdesk support, handle inquiries and support back-office operations for the General Manager. The ideal candidate will have strong IT and customer care skills, an ability to stay organized in a busy setting, and work with a values-driven team to put students