Student Residence Front Desk & Admin Assistant

Homes For Students; Nottingham; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Exclusive retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Qualification support

Job summary

Homes for Students is seeking a friendly Resident Services Assistant in Nottingham, 25 hours per week from 9:00 to 14:00. You will deliver warm reception, help desk support and essential back-office admin to ensure a smooth student living experience.

You will handle inquiries by email, phone and in person, support events and operations under the General Manager, and maintain high standards of customer care with strong IT skills.

Qualifications

• Exceptional customer service skills and a patient attitude.
• Experience using Microsoft Office software.
• Excellent communication and information presentation.
• Ability to prioritise workload to meet deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm meet and greet, reception support and help desk assistance.
• Offer administrative support to the operations team and General Manager.
• Support open days, intake days and departures, assisting students and visitors.
• Handle inquiries via email, website, telephone and in person with accurate information.
• Operate a professional helpdesk and respond promptly to student queries.
• Address and resolve complaints; stay organised in a busy role.

Skills

Customer service

Microsoft Office

IT skills

Communication

Team player

Tools

Microsoft Office

Job description

Homes for Students is seeking a friendly Resident Services Assistant in Nottingham, 25 hours per week from 9:00 to 14:00. You will deliver warm reception, help desk support and essential back-office admin to ensure a smooth student living experience.

You will handle inquiries by email, phone and in person, support events and operations under the General Manager, and maintain high standards of customer care with strong IT skills.