Student Residence Concierge — Front Desk & Helpdesk (20h/wk)

Homes For Students; Cambridgeshire and Peterborough; Remote; GBP 10,000 - 14,000; Part time

Benefits offered by this job

25 days holiday

Discounts

Birthday leave

Cycle-to-work

Charity days

Career qualification support

Job summary

Homes for Students is seeking a Residence Services Assistant to join our team. The role involves welcoming students, managing reception, and supporting the operations team with admin tasks.

You will engage with students, visitors and external contacts, ensuring a seamless and friendly experience across daily duties. The ideal candidate will deliver cheerful, attentive customer care, handle inquiries via multiple channels, and assist with event days and general office duties.

Qualifications

• Excellent customer service skills with a patient, helpful attitude.
• Aptitude for quick learning and adapting to new tasks.
• Clear, professional communication with students and colleagues.
• Ability to manage multiple tasks and deadlines with minimal supervision.
• Experience handling customer inquiries via email, phone and in person is advantageous.
• Previous customer service experience is desirable.

Responsibilities

• Welcome and assist students and visitors with a friendly, helpful reception service.
• Provide reception support and helpdesk assistance as part of the operations team.
• Assist with back-office administrative tasks for the team and General Manager.
• Support open days, intake days and departures to ensure smooth processes.
• Handle inquiries via email, website, telephone and in person with accurate information.
• Address and resolve complaints promptly and professionally.

Skills

Customer service

Fast learner

Strong communication

Prioritization

Team player

Customer service exp

Tools

Microsoft Office

Job description

Homes for Students is seeking a Residence Services Assistant to join our team. The role involves welcoming students, managing reception, and supporting the operations team with admin tasks.

You will engage with students, visitors and external contacts, ensuring a seamless and friendly experience across daily duties. The ideal candidate will deliver cheerful, attentive customer care, handle inquiries via multiple channels, and assist with event days and general office duties.