Student Residence Concierge & Helpdesk

Homes For Students; City of Edinburgh; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Exclusive retail discounts

Birthday day off

Cycle-to-work scheme

2 charity days per annum

National qualification support

Job summary

Homes for Students is hiring a Resident Services Assistant to welcome students, provide reception support and manage day-to-day inquiries. You will assist with back‑office tasks and help the operations team ensure a smooth experience during open days, intake days and departures.

The role requires excellent customer care, strong IT and communication skills, and the ability to stay organised in a busy environment while addressing student needs.

Qualifications

• Exceptional customer service skills with a patient, helpful approach.
• Experience using Microsoft Office and basic IT skills.
• Quick and efficient learning ability.
• Confidently present information in a professional manner.
• Ability to prioritise workload and meet deadlines with limited supervision.
• Team player with flexible attitude.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm reception, meet and greet for students and visitors.
• Operate a professional helpdesk and respond to inquiries via email, phone and in person.
• Deliver administrative support to the operations team and General Manager.
• Support open days, intake days and departures to ensure a smooth experience.
• Assist with back-office tasks and maintain high levels of customer care.
• Handle complaints effectively and resolve issues.

Skills

Customer service

Microsoft Office

IT skills

Communication

Interpersonal skills

Problem solving

Team player

Time management

Tools

Microsoft Office

Job description

Homes for Students is hiring a Resident Services Assistant to welcome students, provide reception support and manage day-to-day inquiries. You will assist with back‑office tasks and help the operations team ensure a smooth experience during open days, intake days and departures.

The role requires excellent customer care, strong IT and communication skills, and the ability to stay organised in a busy environment while addressing student needs.