Student Housing Resident Services Assistant — Part‑Time (16h/wk)

Homes For Students; Leeds; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday (pro-rata)

Retail discounts

Birthday leave

Cycle-to-work

Charity days

Opportunity for qualification

Job summary

Homes for Students in Leeds is seeking a Resident Services Assistant to deliver a warm welcome, front desk support, and helpful assistance to students and visitors.

You will handle inquiries via email, phone, website and in person, support open days, intake days and departures, and assist the operations team and General Manager with admin tasks.

The role requires excellent IT and communication skills, a customer‑focused approach, and the ability to stay organised in a busy environment.

Qualifications

• Exceptional customer service and friendly attitude.
• Strong communication and interpersonal skills.
• Excellent IT skills including MS Office.
• Ability to prioritise workload and stay organised in a busy environment.

Responsibilities

• Provide warm, friendly reception and meet-and-greet service for students and visitors.
• Deliver reception support and help desk assistance; support back-office admin for operations and GM.
• Handle inquiries via email, phone, website and in person; provide accurate information.

Skills

Customer service

Strong communication

IT skills

Team player

Tools

MS Office

Job description

Homes for Students in Leeds is seeking a Resident Services Assistant to deliver a warm welcome, front desk support, and helpful assistance to students and visitors.

You will handle inquiries via email, phone, website and in person, support open days, intake days and departures, and assist the operations team and General Manager with admin tasks.

The role requires excellent IT and communication skills, a customer‑focused approach, and the ability to stay organised in a busy environment.